Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
MuukalOpticalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
My glasses were first sent to Texas, I live in Colorado. The wonderful representative was sincerely apologetic and she made sure my glasses were sent to me super fast! I bought 2 pairs. Love them and so does my husband! Thank you! Will be buying more!!
By Kelly A.
I loved the glasses when I got them .. they was perfect .. I could see better I was not dizzy like my last pair I ordered off another company when I put them on
By Billie
They didn’t check my uploaded prescription and wouldn’t fix it! I have 6 pair of glasses I can’t wear. Told me they would fix 3 then said the ones I picked were out of stock now. But they still sale them online. Told me to mail them back for refund it cost as much to mail them back as it did to purchase them. Now they haven’t done anything at all to fix the situation! Customer service sucks! Now I have to buy new glasses again out of $88 from them! With NO GLASSES FROM THEM! I do not recommend them at all! Buyers BEWARE! There website states they check your uploaded doctors prescription! They failed to do so!
By Roxi B.
Response from MuukalOptical· Mar 11, 2023
Sorry, you filled in the wrong prescription, so we absolutely sent three pairs for free, but you said no, we should send all, which is not in line with the company's policy. When the customer filled in the wrong RX, we will make half of the order for free, but not all. You submitted the case of PayPal, but PayPal thought we were correct, so returned the money back to us, we just want to tell everyone the truth, thank you
It took a little longer to get here than I thought, but the glasses are great and script was good. They apologized for how long it was taking. Over all I'm happy!
By Wendy
I like everything about the blue floral cat eye glasses. They’re perfect. The multicolored frames are very muted, not what I was expecting from the online picture. They are described as ”big” but are larger than I anticipated. Had to return the multicolored glasses.The website is well organized, and easy to use.
By Christine
Absolutely fantastic service. Glasses were perfect and an amazing value. Will continue to use your company In the future 10/10
By Graham J.
It took almost 2 months to get my glasses due to damage while making them but got them today and I am very happy with them. They are super cute and fit great
By Debbie B.
Beautiful glasses, great price and delivery. Whats not to like?
By Margaret M.
