Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
MuukalOpticalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
I have not received my package. Tracking says it was delivered. My order number is 12408032415 I contacted the post office but the need a tracking number and the one on the account is not one of theirs.
By Marcia
Response from MuukalOptical· Aug 21, 2024
Hello, please tell us the order number first so that we can track it for you. Thank you
I like the frames, but something went wrong when they created the lens as I'm unable to read. Distance is fine, but no matter what I do I cannot read through the bottom.
By april
The delivery was quick! I do wish a set of nose pads came with each pair of glasses, not just one. The reading section of the order may be a little off...thay would be the optician, not you!
By customerShelley
Do not buy from this company. I ordered 3 pairs of glasses and one of the frames broke the first time I put it on, the lens fell out on the floor. I contacted them and they wanted to send me a new frame and I could pay an optical store to put the lenses in. I told them to just give me a refund and they responded that I would have to send the glasses to China and then I would only get a 50% refund. What a joke! One of the other pairs was supposed to be gray and it turned out to be black with some maroon color trim. This was a total waste of $$. Their response below is a joke. I never said the first pair didn’t look good. The description said gray and it was not. I already have black glasses. The second pair was broken when I put them on. The lens fell out as I stated above. Muukal do not call me a liar!
By Marlene L.
Response from MuukalOptical· Aug 20, 2024
Sorry, what you said is not true. After the package was delivered, you said one of the pairs didn't look good, and we sent a new pair of replacement frames according to your choice immediately . Later, you came to us and said one of the pairs was broken. We said we could send a replacement frame, but you refused and sent a bad review. This is the truth
The styles are much better than the other ones and at really good prices. The deals offered make the prices so reasonable that my love for glasses can be realized, even on a fixed income 😉.
By customer
Easy to order- light weight frames. I love these more than the ones I got from my doctors office .
By customer
Always quality affordable eyewear and on point Everytime! I will continue to be a customer!
By Leighanna A.
Made it easy to go through the ordering process and fast delivery 🙌
By Julia L.
