The order didn't take as long as I…
The order didn't take as long as I thought it would. And glasses were packaged with care.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
The order didn't take as long as I thought it would. And glasses were packaged with care.
By customer
First off, clear tracking to follow my order was really great. All the frames are super cute. My prescription is just right. The deals are amazing.
By MyssMeow
My glasses were easy to order, only took a shot while to get them and they fit very well.
By customer
Great prices nice frames, quick delivery
By Peter
A great service which was seamless. Excellent quality and prompt delivery AA++
By Gary R.
Person responsible did not seem to understand the problem. I have worn glasses for 40 years and have NEVER been told I could not choose the frame I wanted but needed a rectangular shape so my prescription could be filled. Very unprofessional and does not install confidence for for further purchases. Won't order again.
By Leslie
Response from MuukalOptical· Dec 10, 2024
Sorry, you said there was a problem with one of the pairs. We have already remade it, so do you have any other questions?
I received 3 pairs of glasses\. Two for me, and one pair for my wife. I received very cheap quality glasses with an incorrect prescription on all 3 pairs! They redid the 3 glasses using a verified a copy of both prescriptions. Again they messed up the glasses. They would only refund $50 of the $150 paid. Bad company!
By Barry S.
Response from MuukalOptical· Dec 10, 2024
Sorry, when you told us there was a problem, we remade two new pairs of glasses immediately, definitely customized lenses according to your prescription. However, you still said they didn't work, and we refunded a portion immediately . We apologize that we have tried our best to solve the problem. We are very sorry
Great value for the price!
By Henry