great quality
great quality, quick turnaround, 3 pairs..
By kim
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
great quality, quick turnaround, 3 pairs..
By kim
Thanks seem good
By customer
I bought 3 pairs of progressive glasses, and all 3 were totally impossible to see with. I took them to a local Optician, who told me the lenses had been put in the frames far too low, so there was barely a sliver of the reading prescription. It's a shame because I really liked the frames and would have loved to have had the chance to get them put right. Unfortunately, customer service were very hostile. Ultimately, they offered me a partial refund, but only if I would remove my negative comment. I declined, as I think it's important people know they use this underhanded tactic. It's a shame, because I liked the frames, and all I wanted was to get the lenses re-done so they were wearable.
By Anna Fur L.
Response from MuukalOptical· Jun 3, 2025
Hello, please tell us the order number first . Thank you
Great service and prices. Ordering was easy, fast shipping!
By Jeff H.
I actually ordered 2 pairs. One pair is good. And the other one, not so good. But overall, the quality seems good. This is my first progressive lens, so I will have to adjust to the change.
By Kelley S.
The websight and ordering was easy to navigate. I was kept inform on the stages of my order. I also liked how they were package with the prescription for each pair. My order was also delivered in a reasonable amount of time
By customer
Glasses are blurry and the cheapest quality
By customer
I thought I'd ordered Transitions but both tinted glasses didn't lighten. The pink one colors everything I see as pink. Other than that the prescription is right on and I like the frames.
By MARGIE