Wrong prescriptions
I absolutely love the frames but the prescriptions are different in each pair and neither one of them is correct
By Monette M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
I absolutely love the frames but the prescriptions are different in each pair and neither one of them is correct
By Monette M.
Good price. Speedy delivery.
By customer
Glasses fit & prescription perfect.
By customer
Quick turn around time with lots of communication. The glasses were as pictured and the Rx accurate.
By Linda van E.
I just received my glasses and they are absolutely beautiful! I don’t know where else I could have found such trendy glasses at such an incredible price!
By customer
Response from MuukalOptical· Jun 4, 2025
We are very sorry, the tracking record shows that it has been delivered. Can you contact us as soon as possible? thank you
I made a purchase for my mom and little sister. The glasses arrived quickly. They are beautiful. Both are very happy with the frames and lenses. Price was exceptional. Definitely will order more for my husband and myself
By WINNIFER S.
Even though I provided the wrong prescription because the Dr office gave me someone else's prescription, Muukal offered to remake one pair of glasses at no cost. It wasn't their mistake to correct. That's honorable. They were much more empathetic than the Dr office.
By customer
I was a little skeptical about purchasing glasses offline but I have to say that I am very pleased.
By Tami M.