Vert good
Vert good, thank you!
By Helene L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
Vert good, thank you!
By Helene L.
The prince was affordable. The order came before the date of shipping. They're good quality. I love them.
By ivette E.
Timely and all if the prescriptions are correct
By Kim
This is the worst company I've had to deal with. I ordered 3 pairs of glasses with the correct prescription. Everything is blurry out of all 3. It actually feels like pressure and strain when I put on. I actually own 2 pair of the same style frames now, ordered from other companies. So, I emailed and texted company. Finally received response, and they wanted images of prescription. I sent it. Then they wanted picture of me in glasses. What? At first I said no, because it didn't make any sense to me. Then, they said glasses were to big for me. So I sent images. Still waiting on response. This is so frustrating 😤. Do not order from this company. Update: *First text message sent 3 days ago, no response. *Email sent 3 days ago, no response. *2nd text message to another number. Quick response, sent what they requested. No response. Wish I could post images of the conversation. *After I posted this review, they responded. I sent order information they requested, and as usual no response.
By NB
Response from MuukalOptical· Jun 5, 2026
Hello, please tell us the order number first . We don't know who NB is? Thank you
Received with 1 lens not to prescription specification, took quite a few conversations with sales representative but finally got a new pair that were perfect. Rep. was always nice. Very nice quality for price. Will by again for 3 persons in household.
By Mario B.
The glasses were exactly what I wanted.
By Janelle
When I opened the undamaged parcel the lens on the semi rimless glasses was not intact and I had to fix it myself
By Bart J.
I purchased glasses received on May 29th when they arrived the glasses were too strong so I contacted customer service and they would not honor the money back guarantee shown on website told me I had to ship them to China and pay shipping and customs yet they were shipped to me from USA
By David E.