Mutual Screw & SupplyReviews of mutualscrew.com

Terrible, took order, said it was shipped to me and arrived, then canceled after learning their supplier had none. Jaime and the jokers are worthless. my order was MS3013

Hello , Bad place to do business with . Advertise non-existent products. No advance warning you are placing an order for items that is out of stock . Then they offer a inferior product , and lower value too . That is called bait-and-switch . To cover their behinds...they suddendly claim items are all of stock and will place a store credit on file . That was 6 months ago . Today , all items are now in stock...surprise surprise . Never made a attempt to finish my order , no e-mails or phone calls . When I found out about items in stock and demanded to have my order completed , I was told I would have to pay shipping...again . Of course my store credit only covers the items value , not including the [ original ] shipping cost . So that means I over paid for shipping the first time around ( short / smaller order means less shipping cost right ? ) Now wants me to pay again ?? I demanded a REFUND AND NOT PLAY THIS GAME ANY LONGER . That was 6 months ago . After many more e-mails and phone calls , I was assured a refund check will be sent . I got the check..... THEY NEVER SIGNED THE CHECK...IT IS USELESS . Not only is that RUDE , it is also could be criminal . I have to fight with this place some more just to get a $18 refund . All this lingering aggrevation over a roll of specialised tape . stay away from this place .

I understand items take time to come in but when my order was placed, I never received anything from this company telling me an expected delivery date. I have to keep calling to speak with someone about when my item will be shipped to me. The turn around time is ridiculous. I am now at 13 day lead time for my item and that not the ETA for it to arrive to me that the expected time of arrival for it to get to their facility. Then I have to wait for them to ship it to my company. Spent over $300 and was hoping to be able to use them for future orders but that turn around time is too long for simple items and not only is the turn around to long but no one bothers to update you with expected time of arrival.

The shipping was fast and great but the quality of the paint was horrible I can not use it sprays out in dots

Poorly described didnt get what was pictured or what it said in description

I ordered an item and I received a different item then I ordered. The one I received had been previously sent and returned by another customer and substituted with a cheap counterfeit item. I contacted my representative (Jim Palese VP Internet Operations ) from the Mutual screw company multiple times the email and have received no response. I guess they don’t want to acknowledge the fact that they have an issue and they are taking no steps to resolve the issue given a give it a chance to do it. My trust in this vendor is a one star. Yes they were able to get my order to me but that’s where it ends. They have lived up to their name sake.

i place an order on 2/19/20 and I haven't received that order and send them a email nobody answer to my email

I ordered a size small rain hat and it is WAY too big. And the design is awful.