Mutual of OmahaReviews of mutualofomaha.com

I was signing up for a Medicare Advantage health supplement plan and never received a letter or email that I was not accepted. It was a horrible experience, if I hadn't called customer service to find out, I wouldn't have health insurance for 2025. Very upsetting!

Worst customer service.

I have had Mutual of Omaha since 2018 (6 years) Their Recommended Agent LIED to me about nearly EVERYTHING. She said they would NEVER go up over 2 or 3% in any one year. On September 1, 2024 I was 70 years old and had not had any hospital visits or anything and about 2 doctor visits for the year. They were good about paying the doctor bills, but I don't like being lied to. They went up 14.68% for ONE YEAR!!! Everyone I've spoken to can't believe how much they went up and how they were lied to, too. If you have plenty of money and don't care about paying a few hundred dollars a month for a Plan G that everyone else sells for half the price, go right ahead. I told your agent, Melanie Conie MULTIPLE times that I ONLY wanted the ISSUE AGE Policy. She said it wasn't available in Kansas. You ONLY had the ATTAINED AGE policy and it would be MUCH CHEAPER anyway. This was her 4 year projection in 2018 * What has the rate increases for Mutual of Omaha been over the last two years & what would the projected costs be in 5 years?* "If I were to hypothetically project 5 years out, Mutual of Omaha would be $113.38. " Her email says that. It currently is $202.67 for a 70 year old. WHOOPSIE, looks like your projections are a little OFF! It doesn't matter what they charge now, because in 5 or so years, it will be DOUBLED and they only allowed the ISSUE AGE Policy for the PLAN F. As bad as it was, it might have been a better choice. I sent probably 10 emails saying I DIDN'T want Mutual of Omaha, because of the enormous number of complaints, but your agent PUSHED ME INTO IT. I HAVE SPOKEN TO Mutual of OMAHA and their solution to the incredible high increases is to FIND ANOTHER COMPANY!!! Not so easy now, after the "Guaranteed Issue at age 65" The man from the pardner company he had me call, spoke to me nearly an hour, said he was calling the next day and NEVER CALLED! Just pray I don't have identity theft!

I recently took over my Mom's financial affairs and found that she was paying in over $36,000 over the face value of her life insurance policies. I called and spoke to them and we ended up redeeming the policies as it would save her $3,500 a year. Now mind you, she has paid more than 5 times the face value of these policies and she is not even getting the face value of them back!! That is criminal and taking advantage of the elderly which in my book is very wrong. I will never recommend this company to anyone as I feel she should have at least gotten the face value of the policies back seeing as they have banked over $36,000 above the face value. I would love to hear from a company manager and have them explain how they have taken advantage of an elderly woman!!

Signed up with Mutual of Omaha 8/14/2024 and cancelled policy the next day after reading two dozen scalding reviews on this company (should have reviewed them 1st but it was my bank, USAA, that signed me up). I was told my 2 checks would be processed and mailed within 7 business days, waited patiently but no checks, called Mutual was told one check was mailed and the second to post office that day, 10 days later no checks, called Mutual again and was told checks are still being processed, please be patient they will be in your mailbox soon, 10 days later no checks, called Mutual and asked to speak to an actual employee of Mutual and was transferred to Melissa who checked my policy info and found my mailing address was incorrect. Up to today I have had 5 conversations with Mutual and on 4 of them I confirmed my correct mailing address and asked Melissa how, suddenly/mysteriously, my address had been altered? I believe this is part of the fraud and deceitful practices this company employs to keep every dollar in their investment accounts as long as inhumanly possible. MUTUAL OF OMAHA IS A CRIMINAL ENTERPRISE !!! Do not send money to this company because you will never see it again.

They fail to tell you that any money that you put into your whole life insurance you can’t get it back. I was going to redo my policy but after being told that they can kiss my ass.

The most horrible company for claims! Every single time I submit a claim I have to call and babysit them, I either have to mail it twice, because they supposedly didn’t get it the first time, or they are absolutely stupid, and claim that their system has a glitch where, instead of paying the patient, they pay the provider… So you literally have to babysit these people and make sure that you get your claim paid.

After nine years of faithfully paying into my life insurance policy with Mutual of Omaha I experienced a deeply frustrating ordeal that led to the cancellation of my policy. Despite being a healthy individual with no major health issues, I was blindsided by the cancellation due to a missed payment, for which I received no notification. I struggled through a brutal divorce for the past few years, and as I single mother I was so pleased to have my children’s security protected by this policy. For six months, I diligently provided three years of medical records under their scrutiny, with no sign of suffering of any major health issues, leading ultimately to the cancellation of my policy while I was hoping I would be reinstated. 6 months before this ordeal started, Mutual of Omaha approved me as a preferred plus member (highest grading) due to my impecabile clean health record at age 48. Prior to the approval of my second policy, I was visited by a nurse at my house at 9:00 AM to collect blood samples and other health vitals in order to be approved for my second policy. Yet, Mutual of Omaha canceled my first policy and asked for a tone of medical records even though I was categorized a preferred plus member 6 months prior. Despite my efforts to rectify the situation, I received inadequate support and resolution from their customer service team. In addition to the frustration of having my policy canceled unjustly, I must express my profound disappointment with the deplorable customer service provided by Mutual of Omaha. Throughout this ordeal, I encountered a lack of empathy, communication, and accountability from their representatives. Despite my efforts to rectify the situation and provide all requested documentation, I was met with indifference and bureaucratic hurdles. This experience has shattered my trust in Mutual of Omaha and left me questioning their commitment to their customers’ well-being. Mutual of Omaha is the epitome of the greedy companies taking advantage of the people who are in desperate need of protection, in my case protection and security for my minor children. In my interactions with Mutual of Omaha, it became painfully clear that their primary focus was retaining the premiums I had faithfully paid into for the past nine years, rather than providing genuine assistance or understanding towards resolving the issue. As a loyal customer, I expected better communication and assistance from Mutual of Omaha. This experience has left me deeply disappointed and questioning their commitment to customer care. I urge others to carefully consider their options before entrusting their insurance needs to this company.