Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
461 reviews
MusicbedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
License Music for Unforgettable Moments!Pairing the right music with the moving picture creates a moment that changes everything.Discover a highly curated roster oflabel-quality musicians and composers.
Musicbed (musicbed.com) has 461 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
461 approved reviews, newest moderated first
I reached out to Musicbed support and was surprised to receive a response within such a short amount of time. To be fair, Allyson Rouch was kind and professional, giving me precise answers. You can have confidence in a top support team for any inquiry. Thank you!
By Angelo P.
Response from Musicbed· Nov 10, 2025
Thank you very much Angelo! I'll be sure to give your message to Allyson, I know it'll make her day! Please feel free to reach out any time we can give you a hand.
Allison was very helpful in helping me out with my trial. She was very nice and understanding of my situation. Allison had creative alternatives to my problem. I am really appreciative that I got her as my representative. She really changed my perceptions of the company to be very positive.
By Michael Y.
Response from Musicbed· Nov 6, 2025
Thanks for that thoughtful review Michael! Allyson will really appreciate the shoutout! We are always happy and ready to assist. Never hesitate to reach out!
I've been using their services for about 6 months now. They are based in Fort Worth Texas and have always been helpful to me. I recently had an issue with something on my billing end and Jeremy at their customer service helped me.
By Jansen N.
Response from Musicbed· Nov 6, 2025
Thanks a ton Jansen! Jeremy and the team are always happy to help. Feel free to give us a holler any time!
Suberb music tracks and awesome customer service
By György P.
Response from Musicbed· Nov 6, 2025
Thank you so much! We're stoked you appreciate the quality of the catalog and that our team was able to provide great service for you! Please don't hesitate to reach out whenever we can be of assistance.
Good experience.
By Rajeev R.
Response from Musicbed· Nov 3, 2025
Thanks for sharing your experience with us Rajeev! We look forward to collaborating with you.
Awful, awful customer service. Do NOT use. Give anyone else your business
By James L.
Response from Musicbed· Oct 30, 2025
Hi James! Thanks for taking the time to leave your feedback, and sorry you did not enjoy your experience with our support team. I'd love to know specifically where we did not meet your expectations so we can do better next time! I see my colleague Allyson was able to provide some alternative solutions for you, and would love to know how else we can assist you!
I've been using Musicbed for a few months now and I love it! Not only do they have some great songs for our videos, but their customer service when I request stems for some of the songs is next level good. 10/10 in my book for sure.
By Adam P.
Response from Musicbed· Oct 29, 2025
Thank you very much Adam! We are always more than happy to assist. Don't hesitate to reach out! Have a lovely day.
I recently signed up for Musicbed’s free trial to explore their platform and access a few songs. I only downloaded one track and didn’t realize that the trial would automatically renew into an annual business subscription of over $1,000 unless canceled in advance. As soon as I noticed the charge, I reached out immediately to explain the mistake. The team was polite but completely inflexible. Even though I had not used the subscription, they refused to cancel it without charging a $300 cancellation fee, on top of the $100 first monthly charge that had already been billed — a total of nearly $400 for nothing. I fully understand the need for company policies, but this situation shows a total lack of empathy or flexibility toward honest user mistakes. Many creative professionals like me (I’m a photographer from Spain, just starting my career) simply cannot afford to lose this amount for a service we never used. I genuinely hope Musicbed uses the money I’ve paid through this unfortunate experience to improve their transparency and customer support, so future users don’t face the same problem. Sadly, my experience has been extremely disappointing.
By Salva
Response from Musicbed· Oct 28, 2025
Hi Salva, Thank you for taking the time to give us your candid feedback. It is important to us and helps us provide the best possible service! I sincerely apologize for any confusion surrounding our renewal policy- we try to make it as clear as possible by indicating the free trial will automatically convert into an annual plan before you begin the trial and by sending a 24-hour notice of renewal before the first charge goes through. Your experience truly helps us evaluate our process, clarity, and transparency, while making sure we support our artists and protect their work. Thank you again for taking the time to share your thoughts and feedback, be looking out for an email from me directly to discuss your situation in more detail!
