fast
fast, diligent and knowledgeable
By Bruce
Response from Musely· Mar 9, 2026
Thank you for your kind review, we so appreciate it! :)
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,216 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
2,216 approved reviews, newest moderated first
fast, diligent and knowledgeable
By Bruce
Response from Musely· Mar 9, 2026
Thank you for your kind review, we so appreciate it! :)
Great products and an amazing results!!!
By Anna Liza R.
Response from Musely· Mar 9, 2026
We love to hear that you are loving your results, thank you for being a part of the Musely Community :)
I like the products as I have been using them, however, I find them now too pricey so I have to lessen my purchase being on one income category.
By Xenia
Response from Musely· Mar 9, 2026
We are so happy to hear that you are loving your treatment. We value your feedback, please note that you can visit our Help Center to read about Musely Referrals and Musely Cashback. These are ways to save on future refills! :)
Clear and concise and communicative
By Ah
Response from Musely· Mar 9, 2026
We appreciate you taking the time to share your thoughts, and we're so glad to hear that you had a great experience. :)
excellent customer service, quick response and it doesnt seem like im just a number, they really seem like they care about customer satisfaction
By Claudine
Response from Musely· Mar 7, 2026
Thank you for your review! At Musely, we understand that each individual is different, and aim to give personalized care. 🥰
So far so good! Easy to interact with the teledoc via app and the medication arrived on time and seems to be showing results after about a month (which is earlier than expected)
By Five
Response from Musely· Mar 7, 2026
We're happy to hear you loved the Musely experience and that you're seeing results so soon! ✨
WRONG PRODUCT - HQ FREE DOES NOT WORK
By Raj
Response from Musely· Mar 7, 2026
Thank you for taking the time to share your feedback and we apologize that you received the incorrect medication. Please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!
MUSELY has been a great experience! I’ve suffered from Melasma (brown spots or clusters) on my forehead. I saw a few ads and tried it. I went through an online board certified dermatologist and she prescribed a regimen. It took about six weeks to kick in and has cleared up 95% of it. It changes every two months because of the strength of the medications. The box of spot cream, cleanser and day cream with 40% spf lasts two months. I’ve reached out to the dermatologist a few times who has been helpful. I would highly recommend MUSELY for the spot cream or ailment your skin is experiencing.
By Shar
Response from Musely· Mar 7, 2026
Thank you for your review, we're happy to hear you love your medication and results! Both our Board-Certified Dermatologists and Musely Support are happy to help with any questions. 😊