I was excited about this subscription…
I was excited about this subscription for my husband as a Christmas gift. So excited I also recommended it to my sister-in-law for her husband too. I ordered the box and never received any type of tracking information until I emailed them a week later (according to the website they ship out 48-72 hours later). I emailed them twice before I received an answer. After receiving shipping information the box sat in Michigan for days and FedEx couldn’t help in letting me know when it will ship out. After getting in touch with one of the representatives of Mully he did everything he could to get answers from FedEx which eventually lead him to ship a completely new box to another address for me just so I could have it in time for Christmas. Above and beyond service in the end. Thank you Drew!
By Jessica
Response from Mullybox· Dec 15, 2022
Hi Jessica, I know we discussed this by email and we are also frustrated that FedEx did not scan your box in. We did ship this out within 48 business hours of the order, the ~1 week delay is related to FedEx's handling. We did reply to all of your emails the same day (except your email from 9pm yesterday we replied next day). I promise this will arrive by Christmas! We are going to do everything in our power to make FedEx move faster, and if they don't, we'll overnight a new one.