Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,420 reviews
Muddy Mat®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
4,420 approved reviews, newest moderated first
The muddy mats are really nice. They are soft and have great grip on our floors. We are also grateful for the wonderful customer service. We’ll be purchasing more in the near future. Thank you !!
By D. H.
Response from Muddy Mat®· Nov 7, 2025
Thank you for your kind words, D! We're thrilled to hear you're happy with the mats and our customer service. We look forward to serving you again soon.
Their rugs are amazing , I have 15 of them now , dog bed , stair treads outdoor mats and indoor mats
By Shirley F.
Response from Muddy Mat®· Nov 7, 2025
Thank you for your feedback, Shirley! We're thrilled to hear you're enjoying such a wide range of our products. Your continued support means a lot to us!
One star — and that’s already too much. The mats themselves are lovely, but the company is run by complete amateurs. I ordered five mats, and it was obvious from the delivery that something was wrong. I contacted MuddyMat right away, but they insisted everything was fine. It clearly wasn’t — anyone could see that — but they didn’t care. The mats were returned to MuddyMat from the UK airport and then re-shipped. After that, random custom fees started appearing, some mats went missing, others arrived. They kept promising to “take care of it,” but then nothing. No updates, no real communication — I had to chase them constantly. The mats are great quality, but if you can find anywhere else to buy them, do it. MuddyMat is a disaster of a company and has no idea how to run a business.
By Sarkku
Response from Muddy Mat®· Nov 6, 2025
Thank you for your feedback, Sarkku. We're sorry to hear about your experience. We've sent a request for your contact information and order details so we can look into this and assist further. We appreciate the opportunity to make things right.
Customer service went over the top to help me solve my problem. I've got many of your rugs through out my house and will buy more in the future.
By customer
Response from Muddy Mat®· Nov 6, 2025
Thank you so much for your kind words. We're thrilled to hear our team went above and beyond to assist you, and we truly appreciate your continued support. We look forward to serving you again!
Customer service very easy to work with on canceling order due to a budget surprise.
By Shelly S.
Response from Muddy Mat®· Nov 6, 2025
Thank you, Shelly. We're glad to hear our team made the cancellation process easy during your budget surprise. We appreciate your feedback and hope to assist you again in the future.
I’m delighted with my muddy mats. I have them under our litter box. No stuff being spread all over the floor! I’ve got one under our automatic feeder too! So easy to clean. Very pleased with the service, they came swiftly after I ordered.
By Tina Ruth F.
Response from Muddy Mat®· Nov 6, 2025
Thank you for your kind feedback, Tina. We're delighted to hear you're pleased with the service and how well your muddy mats are working. We've sent you an email in case there's anything further we can assist with.
My lg dog bed had a defect and muddy mat replaced it. So I can give the first one to a rescue. Thank you!
By Karen
Response from Muddy Mat®· Nov 6, 2025
Thank you, Karen. We're glad we could promptly replace your defective dog bed, and it's wonderful to hear the original will go to a rescue. We appreciate your kindness and support!
The bed looks and feels very comfortable! That being said my puppy just wants to show it who’s boss right now, so I’m waiting a bit until she’s a little bit older to try it for an actual bed!
By FL
Response from Muddy Mat®· Nov 6, 2025
Thank you for your feedback — we're glad to hear the bed looks and feels very comfortable. We've sent you an email in case there's anything further we can assist with.
