Muddy Mat®Reviews of muddymats.com

Still waiting on my mat that I paid $100 for over 3 weeks ago. I have emailed the company and called the company multiple times and only to be put on hold and disconnected. Never talked to a real person or received an email back from the company. Starting to believe I have been scammed. Never received a tracking number for package or anything very very unhappy with the experience and lack of service I have received.

They are exactly what they say they are - LOVE them! I have a large one inside the patio, smaller one inside the door to the garage and one in front of my kitchen sink. Our Min Pins tend to terrorize rugs and they leave these alone!! Ours are grey. Wash really well too!

I have ordered from Muddy Mat twice now and have not had a problem at all. Shipping was fast. The mats are great, I have 2 of my dogs that love the water and would come in the house wet and leave wet dirty paw prints all over the floor, but now my floors are dry and clean. I have even told a friend about them.

I have been trying to call them all week, but no one answers the phone. I emailed on Monday and have yet to hear back. I ordered and the amount was $86.88, and they took numerous amounts out of my account totaling $255. and some change. I do not have my order yet so I cannot comment on that. It is holiday time, and I really could use my money.

I will never purchase an item from this company again. Very deceptive business practices and charged for items that were supposed to be free as a bonus gift. As I started to check out my order they offered a free gift if I did their survey. I completed the survey and it said I would be given pet washing gloves as a free gift for doing so. It then also offered me a discount on an additional rug which I decided to buy. I hit the next button to proceed with the checkout process however there was no review screen or anything to verify the pricing or the order is simply popped up and said my order had been processed. When I reviewed my receipt I was charged for the item that was supposed to be a free gift and overcharged for the discounted item. I immediately contacted customer service and told them of the issue and at that point I would just like to cancel the order in full as I was not happy about their business practices. They offered me a discount if I wish to keep the order. I explained to them I wasn't happy with their business practices and no I was very adamant that I wanted the order canceled in full. They proceeded to come back two additional times offering bigger discounts asking me again to keep the order in place after I was already very clear that I had no intentions of doing business with them. After three different times of telling them very directly I wanted the order canceled in full they finally agreed to have it canceled and credit my credit card. However a month later I'm still sitting here with no credit on my credit card. I wonder how many more emails I'm going to have to send in order to get my credit from them. Received an email telling me to be patient, i have given them a month of patience. Still no refund...

I have been heavily persuaded by the Muddy Mat commercials on YouTube, so much so that I went ahead and placed an order on December 3, 2025. The money was deducted from my bank, and I got an immediate confirmation that my Muddy Mats were being prepared. A tracking number was provided that I could check on December 7. I was also told to expect my shipment by December 10. I let it go until the day before, and I checked the tracking, which came up as 'Unknown' to 'Unknown.' I thought, "Okay, give it til tomorrow, the expected day of shipment. When I checked the tracking on the 10th, the tracking page was off-center and blank. I immediately sent an email to Muddy Mats, to which I got no acknowledgment. At this time, I decided to create a dispute through my bank. A couple of days later, I got an email saying to expect a shipment on December 14. At this point, I let it go because I placed my bank in charge. Today, I decided to send another email to Muddy Mats. It is December 17. Immediately, I got a kind and cheerful response from Muddy Mats, thanking me for reaching out! They appreciated my understanding during this busy holiday season, etc. This afternoon, my three Muddy Mats arrived. I quickly opened the package and put them in the desired places in my house. The color beige is nice, and they are so soft! I cancelled the dispute I created with my bank. Being expeditious with customer service is a good rule of thumb; This will go a long way. I wish Muddy Mats much success in the future.

I placed an order for three 19x30 mats and only received two mats. I called the customer service number; however, no one answers the phone. The phone continues to ring with no answer and there was no way to leave a message. Update:Muddy Mat followed up on my incomplete order and sent the missing mat. I have updated my review to reflect the responsive customer service and their follow through with ensuring that my order was complete.

Customer service is non existent. Called and emailed them several times regarding my mat not being shipped, the only response was a bot that kept giving me the same response. The tracking finally says it's delivered but it never showed up.