Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,420 reviews
Muddy Mat®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
4,420 approved reviews, newest moderated first
I have two Rottweilers who are always in and out. They bring stuff in on their feet and since getting the mats my floors are cleaner.
By Cheryl A.
Response from Muddy Mat®· Jan 22, 2026
Thank you, Cheryl Anderson, for your review. We’re glad the Muddy Mat is helping keep your floors cleaner with your Rottweilers coming in and out.
The runner I bought was a beautiful color (orange), really nice material, doesn't slip and really helps with the muddy paw prints. One small issue is that one of the short ends of the runner is very noticeably uneven. I didn't want the hassle of returning it and waiting for a new one to come in, so I'm using it. I just think that for the price the edges should be even. Edited to say: Customer service was excellent! The company responded so quickly and sent me a new (perfect) Muddy Mat. Thank you. Service like yours is very much appreciated!
By Jennifer M.
Response from Muddy Mat®· Jan 22, 2026
Thank you for sharing your feedback, Jennifer. We appreciate your comments regarding the beautiful color, nice material, and effectiveness with muddy paw prints. An email has been sent to address your concern regarding the runner muddy mat and to assist further.
We began with just 2 small Muddy Mats that we put at our front and back entrance ways. We have 2 small dogs and 2 indoor/outdoor cats that continually brought in muddy paw prints. We were so pleased with those 2 Muddy Mats that we bought a large one for our hallway and then bought 2 more large ones and another small one for our daughter's entrance ways. We cannot believe what a difference these rugs make. Thank You Muddy Mats. Susan Henry
By JA H.
Response from Muddy Mat®· Jan 21, 2026
Thank you, Susan, for your wonderful feedback. We’re delighted to hear how much of a difference the Muddy Mats have made for your home and family. Your support means a great deal to us!
I placed a significant (+ $225) order on 1/6. I received a confirmation, then nothing. I contacted customer service on 1/17 and was emailed that it would be shipped on 2 days. It is now 1/21 and I have heard nothing. This company offers a good product. Unfortunately my order was badly delayed and I was not provided prompt and accurate communication. I initially posted this review with one star. A couple days later I was contacted by customer service. They rushed my order out and refunded me for the trouble. I was disappointed, but they made it right. I have bought muddy mat products before and I will do so again.
By Will K.
Response from Muddy Mat®· Jan 21, 2026
Thank you for your feedback, Will. We understand your feedback regarding the $225 order placed on 1/6, your contact with customer service on 1/17, and your experience with the shipment timeline. An email has been sent to provide further assistance and ensure the matter is fully addressed.
Still waiting on my items. I purchased several weeks ago, got a tracking and it has been just sitting there for weeks. I emailed customer service and nothing in return. Definitely thinking this company is a scam!
By Kelly
Response from Muddy Mat®· Jan 21, 2026
Thank you for your feedback, Kelly. We acknowledge your concerns regarding the status of your order and the communication. We have sent a request for your contact information and order details so we can look into this and assist further.
Bought one of the small rugs for in front of my door. I absolutely love it!!! My dog likes to step in ever puddle she comes to and the rug takes care of everything on her paws. If I had the extra money, I'd buy one of the big ones to put in my kitchen. They're pretty cushy on my feet too.
By Roni D.
Response from Muddy Mat®· Jan 21, 2026
Thank you, Roni, for sharing your wonderful feedback. We’re delighted the rug works so well for you and your dog.
I contacted customer service about a shipping charge, and she was able to waive that charge. Thank you
By sandy M.
Response from Muddy Mat®· Jan 21, 2026
We appreciate your kind words, Sandy. We’re glad our team could assist you with the shipping charge.
I believe the CSR's name is Griselda, if so, she was very professional. She listened to my concerns and accommodated me very well. Thank you Griselda
By Mary
Response from Muddy Mat®· Jan 21, 2026
Thank you, Mary, for recognizing Griselda’s professionalism. We’re pleased she was able to address your concerns.
