MSR GearReviews of msrgear.com

I wrote an email to have parts replaced that were damaged on the MSR Elixir 3-person tent. Michael M., a warranty service representative, emailed me back within a few hours and provided me with all the necessary details. I provided him with an email with the information requested and he replaced the parts and sent them to me. He went above and beyond to ensure my request was taken care of and provided extra information to assist in the future. Thanks a million for your promptness, professional nature, and timely responses.

WONDERFUL customer focus, my Reactor burner unit had an issue, in less than a week i had a new burner unit at my door. So glad I went with MSR, wont ever look past them

Msr pocket rocket 2 made in Taiwan thought this company was a great brand initially supposedly made in the USA ?? Lie number 1 ,after reading many reviews and seeing thousands of msr youtube Reviews which now seem to be bought and paid for I'm pretty irritated. On its second use the one pot arm snapped off pocket rocket number 1 , pocket rocket number 2 snapped at the collar , with sitting a 100ml titanium pot of water on it . I wish msr would stop lying about where there stuff is made . Overpriced Chinese trash tents as in plural we bought 12 for use with my backpacking club , the hubba tents leaked from every seam the first night on the Appalachian trail, every single tent ,like all of them leaked not just one , one ripped apart at the bottom during the first use in a thunderstorm and every night after we had miserable time ,Not happy would be an understatement ,when looking at the tag on the tent itself I see that it's made in communist China 🇨🇳 what happened to made in Seattle guess that is where its designed i guess what a shocker hardly worth the hefty price I paid for this 🗑 trash at Rei , No longer will Msr or Rei get any of my clubs business and we will be sharing our experience elsewhere. Don't walk away from msr run from it !

I invested €736 in the MSR Carbon Reflex 3 V4 tent for long distance treks. Unfortunately after the first night in the tent, the floor and the upper canvas tore in several places. In addition to having been very annoying during the rest of our trek, our tent is now no longer usable because it is no longer airtight and has become very fragile. When I returned, I called the after-sales service of the Hardloop site. I requested to benefit from the legal guarantee of conformity since the tent did not conform to the description given on the site. It was said to be robust and ideal for long-distance treks regardless of the terrain. However, it didn't even hold up to normal use overnight. Unfortunately the Hardloop site turned a blind eye to my request. I also contacted the MSR France reseller as well as the official seller in the United States who unfortunately reacted in the same way. I was clearly scammed by this website but also by the MSR brand. I am still shocked by their reaction since MSR is a brand that was more than recommended to me when making my choice of tent.

My whisperlite backpacking stove just broke on the fourth day of my 8 days camping trip in autonomy in Patagonia. I was in very bad conditions. Not worth the money for the poor quality

I ordered a couple things from these guys and a month later I’ve not received my order. I emailed the shipper in Singapore and the email was returned as undeliverable. No response from MSRgear.com either. I was ripped off.

Cascade warranty have my tent, have proof of delivery and now saying they dont have any record of it! Look up the address from royal mail and to my surprise its the same place as instructed to send it too. Constant push backs and ignoring emails. Delivered 2 months ago! Tent poles broken in multiple places, all the seams falling apart, pretty much disintegrated. Do not buy the Hubba Hubba. Worst tent ive ever owned with little use with a hefty price tag id rather build a shelter out of bin bags and use my hiking poles. Prob last longer too!

I had an MSR tent that has seen very limited use and was produced within the last six years start to the laminate at key points in the fly. On the same trip this past weekend a pair of MSR TR3 trekking poles had a major issue when on my return trip I saw that a plastic Lexan cap on top of each pair had either broken completely through exposing a very sharp piece, that for the life of me, I have no idea what it does and I use to work in the industry, poke through and damage a glove. The other trekking pole cap is beginning to have the same issue after only 3 to 5 uses. I called MSR which are used to have the best warrantee in the industry, and they told me that oh your tent is going to break down that’s just part of the issue. I explained that I’ve only used it a handful of times and I’ve been away at med school so this has been a temperature controlled closet after I meticulously take care of my year for the last four years. They told me that I could send it in for warranty repair but that they would do just basically what I can do at my home. When I asked if that would void the warranty they said yes. So I said basically you’re just telling me to do this myself after paying $450 for a tent and they said we don’t make that fly anymore so you’re Just out of luck. In regards to the trekking poles they stated that they don’t make these pair anymore so they can give me a significant discount of 20% off a new set of trekking poles. I said no these are covered under warranty this is a defect that is well known on the Internet. The head of warranty who I was speaking to told me you’re right but you’re not gonna get your trekking poles in a timely manner without taking this offer. Basically I’ve never seen a company outside of mountain hardware right after they were purchased by Columbia do such a horrible job making their customers buying extremely expensive backpacking gear feel like they have to beg for forgiveness to get treated well.