Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
SCAM. Bed I received was complete junk! Looked nothing like the picture. Very very thin.Will let everyone I know not to purchase from this company.
By Tracy D.
Response from MrFluffyFriend™· Feb 7, 2023
Hi Tracy! We're sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I sent back the water bowl and I had to pay 18.67 to return it because you still did not send me a l return lablre. I have not received my refund for the bowl. And for the bed that I returned unopened. Lorraine Cabanas 413 Seagull Dr Winter Haven FL 33881 863-875-3496
By Lorraine C.
Response from MrFluffyFriend™· Feb 7, 2023
Hi Lorraine! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I love the softness of the beds. They are beautiful. Unfortunately, they are made of thin material. My husky poked a hole in one the first time he used it. Granted, he nibbled on it, but had it been sturdier fabric it would have held up. Now I need to give them both away and that’s money down the drain.
By Sharon R.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Sharon! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
The worst customer service-or lack there of- I have experienced. Buy your pet's bed from a reputable business that will work with you on exchanges. I have reached out to MrFluffyFriend twice and have gotten zero response. Finally donated the bed to charity. I am still out $58.00.
By Colleen M.
Response from MrFluffyFriend™· Feb 7, 2023
Hi Colleen! We're sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we cna look for solution together. Looking forward to hear from you!
The bed is nice. Sides are not very sturdy. There’s not enough filling in the entire bed. For xL my Frenchie just fits. Sizes aren’t overly big. There’s no zipper in, so I won’t be able to fill up with more stuffing. I’ve had plenty of dog beds. This may look nice, soft.? Just could use twice the amount more stuffing. Or I would’ve ordered more.
By Winston S.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Winston! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so
Dog bed is great, but it just took far too long to be delivered to me.
By Nasrene M.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Nasrene! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Fantastic bed my dog loves it cant get him out of it lol
By david H.
Response from MrFluffyFriend™· Feb 14, 2023
Hi David! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
There are a lot of dog bed companies being set up by companies , probably all the same using different names. I would advise everyone to contact their bank for a chargeback or refund as products arent delivered or not what you think you purchase. I ordered from Pawstastic who were a scam and didnt receive bed or replies, nothing.
By Jean
Response from MrFluffyFriend™· Feb 7, 2023
Hi Jean! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
