Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Ordered an XL bed for my 2 x dogs and got a medium!! Contacted them to inform them and not got the result I wanted. Very disappointed. Poor customer service. Do not order from this website.
By Geraldine H.
Response from MrFluffyFriend™· Feb 7, 2023
Hi Geraldine! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My miniature dachshund loves her bed. I’m very satisfied with this purchase. It’s lightweight enough she can drag it wherever she wants.
By Grannygrangranny
Response from MrFluffyFriend™· Feb 14, 2023
Hi there! Nothing makes us happier than knowing that your pet loves our bed. Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
very efficient client service and the quality of items is excellent
By Deb F.
Response from MrFluffyFriend™· Feb 14, 2023
Hi Deb! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
The service was Outstanding and Incredible I ordered my product and received it on time. And my dogs both love their new anti anxiety pet beds. Thank you so much for everything and Merry Christmas to everyone at MrFluffyFriend.
By Darren C.
Response from MrFluffyFriend™· Feb 14, 2023
Hi Darren! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Lengthy delivery. Absolutely love the pet bed. I am so excited to give it to our beloved Grand doggy for Christmas. We hope she loves it and is thrilled as much as we are. Wrapped and ready to retrieve.
By donna N.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Donna! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]
Selbst ein Stern ist zu viel!!! VORSICHT! So möchte kein Hund liegen. Lange Lieferzeit,klein und falsche Farbe geliefert,billiger Chinaimport,stinkt total nach Gas,fühlt sich stumpf und eklig an,Rücksendung nur auf eigene Kosten möglich und wenn dann nur nach China was die deutschen Versandunternehmen aufgrund Coranabestimmungen ablehnen! Es gibt keine deutsche Rücksendeadresse und Telefonnummer für das Unternehmen! Das ist so alles auf der Internetseite nicht ersichtlich! Finde das ist Betrug. Paypal ist informiert!
By Claudia F.
Response from MrFluffyFriend™· Feb 7, 2023
Hi Claudia! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Great delivery updates Great product Dog very happy!
By Sophie H.
Response from MrFluffyFriend™· Jan 25, 2023
Hi Sophie! Thank you so much for your feedback. We only want what's best for your beloved pet. 🐾️
My dogs loves the bed BUT barely fits in it Should have made an actual measurement before selecting size as the sizing guidelines provided by the company using both weight and breed references are coming up a size short.
By ronald K.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Ronald! thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter.
