Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I want my money back. I am not pleased with the 2 beds that were sent to me. I need the get the address to return them.
By Judy W.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Judy! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
There was NO communication after my purchase - despite that I tried to contact your customer service at least 3 times after the purchase - asking if I could get a tracking number or even an estimate of when my item would be received - there was no answer, no response to email and no way for me to get in touch. I had decided this place was scamming me. My first indication that you were not was when my item arrived - weeks later with no communications. Your product is fine but your service sucks.
By Victoria D.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I ordered 3 dog beds at the beginning of December for Christmas, have yet to receive. Emailed to cancel order no response. I have filed dispute with my Credit Card Company! Horrible customer service. BTW says made in USA but may ship from China?
By Kim
Response from MrFluffyFriend™· Jan 19, 2023
Hi Kim! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
The bed is too small. I purchased the XL. It listed standard poodles. I don’t believe I got XL. It looks more like a Large. My dog does not fit in it. He lays on top of it not in it. Please let me know what we can do to get the right size for him.
By Piacun
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I ordered two beds for Christmas - have yet to see them - wondering if I will?!
By Terri H.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Terri! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Your product does not live up to the pictures or advertisement. I ordered a medium bed and that is no more medium for a 42 pound dog. They won't even lay on it! The price is ridiculous for the product. Costco has better beds and less expensive. Plans are to give it to a shelter.
By Kay
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Toujours en attente d’un bon retour soit disant ils répondent en 24 h et 7 mails adresser et toujours sans retour Je déconseille fortement ce site J’ai eu une réponse, mais toujours pas d’adresse pour le retour de ma commande. Site décevant et pas sérieux
By JACQUELINE
Response from MrFluffyFriend™· Jan 19, 2023
Hi Jacqueline! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Terrible shipping service, product took way to long to get
By Mary F.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Mary! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
