Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
The bed has been a success my 16 year old toy poodle loves it she is highly strung but is very relaxed and settled in the bed.
By Lillian F.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Lillian! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Items are smaller than specified.
By Leticia A.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Leticia! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My order was confirmed on Dec 3, shipped on Dec 6 , & I received it on Jan 2. I was a little anxious because I didn't know where it originated & had never purchased from MrFluffyFriend before. BUT... I LOVE EVERYTHING ABOUT THE BEDS! I was afraid the flat inner part wouldn't have much cushion, but it has plenty. My dog gets lost in the bed. She loves it too. The colors are also great. Very rich wine red and the beautiful apricot are wonderful. All much finer than anything I've seen in pet stores.
By Terrilee R.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Terrilee. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Bought an XXL for my Bernese it fits more for a miniature Collie.
By Nathalie R.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Nathalie! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The product was fine, once I received it, but it took 40 days to get my pet beds.. 40 DAYS!! That’s a long time and this was never specified to me when I ordered. They said 7-21 days.. I couldn’t receive any updates either and no one replied back to me from the company. Extremely poor to no customer service. The product did have an odd odor when it arrived, however, I left it outside for two days and the odor was gone. My dogs like the beds very much
By Kimberly
Response from MrFluffyFriend™· Jan 20, 2023
Hi Kimberly. Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
The bottom needs more fluff/support inside. My big dog [shepherd lab male X] goes in but doesn't stay long. He puts his head on the side OK. My other dogs, meremar shepherd females are pretty much the same. They curl up but don't stay in very long.
By Tom S.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Tom. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Took about 4 weeks before delivered. Apparently, delivered from New Zealand. ? Packaging had Asain characters on it. Thought it was made in America. Ordered a bright red, received burgundy. Not quite a big as I thought I had ordered. Ben is about 60lbs and sorta fits. Just not happy with the overall product. Not at all what the pictures and site showed. Ben is ok with it as well.
By Amanda
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Took almost a month to get here, ordered the XL, it is so small!!!
By Pamela K.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Pamela! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
