Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I ordered a xlg bed for my 55lb dog. Way to small
By SHARON B.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Sharon! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I never received the product....so I can't honestly review something I have never received. You've already taken my money...but I don't have anything in return!
By Greg K.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Greg! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Well it was so small my dog used it as a pillow. Then I order a way bigger one the biggest you have and I paid for it and I NEVER got it! So no will never again!
By Lorea S.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Lorea! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I initially ordered this bed for our 12 year old PitBull. He is elderly and arthritic. He loves the bed! So do my 2 AmStaffs. I gave it a 3 rating as the seams were loose enough for the 2 younger dogs to find a little enough space to start pulling out the fiber fill. I did order another mr fluffy for Tyson. I’ll keep that one for his (bedtime) use only. It’s a terrific bed. It just has a fluffy flaw.
By Dianne
Response from MrFluffyFriend™· Jan 20, 2023
Hi Dianne. We try to constantly improve them with helpful feedback like yours.
I ordered a dog bed from the website that had a stated price of $49. I did try to find out where the company was based so I knew what currency I was being quoted. No indication of where it is based and also no indication of the currency being quoted for this product. However as soon as I put my credit card details in and completed the transaction, I received a confirmation of order email stating the price in USD. Whan converted to NZD the price now becomes $77!! Immediately I sent another email asking for the order to be cancelled as I felt this was way too much for a dog bed. However, despite my having sent that within minutes of the first email, I got a reply stating that the order had already been processed and was unable to be cancelled!! This is of course patently untrue as no order is processed that quickly. Several emails later I just gave up. I have received the dog bed, of course I won't be returning it for credit as the cost of doing that would be prohibitive, plus dog loves it. I suggest you alter your website to clearly display what currency you are quoting for products then the buyer can do the currency conversion and make a proper decision whether to purchase or not based on facts.
By Trish M.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Trish! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I bought two furry friends for “Clyde” my Jack Russell age 8 .a truly wonderful companion who loves his beds . He relaxes in the bed ,However When Clyde gets frustrated he bites the smooth fur and damages it . Can you let us know how to Repair the holes caused by his biting the bed ? Hugh Scott
By HughS
Response from MrFluffyFriend™· Jan 20, 2023
Hi Hugh. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Look elsewhere. Shipping took close to a month. Color was wrong The padding is almost non existent!!! Seriously, you press down on the bottom of the bed and you’re hitting the floor. The bed is a joke.
By Mark K.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Nice item. Doggie friendly
By richard D.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Richard. Nothing makes us happier than knowing your pet loves the bed. Thank you so much! -Team MrFluffyFriend™
