Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I have never received my pets bed!!!!
By Michael F.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Michael! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Took forever to get it. Was going to return but too much hassle.
By Ann T.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The pet bed is purrfect for our dorkey. He loves to snuggle into it's softness. A note that should be mentioned on the website is the stated size is the overall dimension of the pet bed. Due to the cozy outside rim of approximately 4" this takes off the true bed size to lay in of about 8". I would have ordered the next size larger if I would have know about the outside rim.
By Kent
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Kent. Thank you so much for the 5-star review! We only want what's best for your beloved pet. -Team MrFluffyFriend™
Not nearly as fluffy as the pictures. We bought the largest size bed. Thought it was going to expand when we unpacked it. Barely did. About half the thickness of the pictures
By AK
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
I ordered 2 extra large beds for my dogs. I only received one. I am still waiting for the second one to come. It’s been weeks waiting. I’m Not impressed. When will I receive the second bed I paid for?
By Louise
Response from MrFluffyFriend™· Jan 18, 2023
Hi Louise! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I was not happy with the bed I purchased and it seems impossible to send it back for a refund or to hear back from anyone. I have sent many emails without responses.
By Kim222444
Response from MrFluffyFriend™· Jan 18, 2023
Hi Kim! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Our pets LOVE this bed!!!....The customer service is very good. When is MR FLUFFY going to make one for me?!?!
By Diane H.
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Diane. Nice! Very glad that your pets love the product. I'll pass your feedback to the team. Thank you for your purchase. -Team MrFluffyFriend™
It is very warm and comfortable but very unstable. My dog struggles to get in it although once she does she is fine but she gets very frustrated and sometimes gives up. I would not buy again.
By Michael J P.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
