Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
The dog bed is nice. Keeps dogs snuggled in. Took a bit to get he r e but that is the shipping situation nationwide.
By Keith
Response from MrFluffyFriend™· Jan 23, 2023
Hi Keith! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
The product is amazing. One of the dogs had just been spade and was totally restless and agitated when the bed arrived. She immediately claimed it and parked herself on it for the next 2 days. It is definitely a calming bed. The only reason I did not give 5 stars was the 24 days it took to arrive. Arrived January 6 (gift celebration in many countries) instead of by December 25. Order date was December 12.
By MR
Response from MrFluffyFriend™· Jan 23, 2023
Hello! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback!
Shipping took too long. The product is nice though-my dog loves it.
By Gail H.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Gail! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The bed was lovely, but the size was not as described, if was much too small for my dog. The 30-day no quibble guarantee is somewhat of a con: ‘ simply return to your nearest warehouse’ turns out to mean post - tracked and with insurance- to China ( even though website is ‘ Mr Fluffy Friend UK ‘ ) A lady from Customer Services offered for me to keep the bed and take instead a 15% discount on my next order, but given that i cant trust the sizing , i might end up spending another £70 on a bed which i end up giving to the local recue shelter. VERY disappointed :(
By Janet
Response from MrFluffyFriend™· Jan 23, 2023
Hi Janet! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Dog hopped in immediately and rarely leaves it (my grandsons did too!!!)!
By KATHLEEN P H.
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Kathleen. Thank you so much for the 5-star review! We only want what's best for your beloved pet. -Team MrFluffyFriend™
Arrived way too late. Was lost in transit and worst part was when it finally arrived it was not the color I ordered.
By Karen C.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Karen! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Took a month for item to arrive. Once received, item did not match photos online. What I received was a slipcover rather than an actual dog bed. Apparently one has to buy the stuffing separately. Complaints to MrFluffy were useless. Total waste of money and time.
By customer
Response from MrFluffyFriend™· Jan 23, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My dog loves it !
By Chris K.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Chris! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
