Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
I placed an order and was charged on 12/20/2022. I still have not received it. Please cancel this long overdue delivery and refund my $44. Barbara Donoghue
By Barbara G.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Barbara! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Wouldn’t even give them one star! What a ridiculous company! DO NOT ORDER FROM THEM! Save your time and sanity. I ordered a bed for my dog. My mom wanted it since it's more her dog. They do not give different shipping rates/days. My dog passed unexpectedly before the bed even shipped. I cancelled my order before the bed even shipped. There was nothing they could do for me. So I finally got the bed. It was packaged in a ridiculous fashion, no padding, etc. Just balled up and wrapped in a piece of plastic. It was not comfortable or anything I'd want my dog in. They made me pay to ship it back and wouldn't even include a shipping label and I had to request what address I was sending it back to, since their address wasn't on my package. I had to fill out a long customs paper and had to keep getting in line at the post office since I had no idea how to fill out the customs paper. Since the bed comes from CHINA! I wish I would have known that to begin with, or I never would have ordered it. It cost me $28 in shipping since they demand a track and shipping when returning. A huge waste of money and time. Crappy product and crappy customer service. I hope they go out of business soon! Surprised they can even have a business.
By Autumn
Response from MrFluffyFriend™· Jan 23, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Still have yet to get product
By Sadie A.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Sadie! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Delivery was very very slow
By Immacolata V.
Response from MrFluffyFriend™· Jan 23, 2023
Hello! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I have been charged 4x for a dog bed that I do not have. I have reached out via email (no contact phone number) and am getting nothing. I asked to be called to have this issue resolved….and they will not do so. I would not recommend this site. Poor communication with customers.
By Lisa B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Lisa! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
I ordered extra large and received extra large, but your advertising is false. I think it's a JOKE you think those beds are extra large. Plus, there is ZERO support for any size animal in the floor of these beds. I feel your product is a complete rip off and FALSE advertising. I can't even give this thing away. Everyone thinks it's useless.
By Roseanna W.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Roseanna! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Not plush enough on bed part. Like dog is laying on floor. The edges are ok.
By Sherri F.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Sherri! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
It has not arrived yet. Please check. Resend . It has been over a month.
By Fred and Jan P.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Fred! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
