Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
A little smaller than expected but our little guy said he’ll make it work. We ordered the medium. It’s soft which he likes
By RB
Response from MrFluffyFriend™· Jan 23, 2023
Hello! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
There’s very little padding in the bottom of the bed. He might as well lay on the floor. No support at all. My dog prefers his old bed with supportive cushion. Also, It took close to a month to receive. Stayed in Illinois for 3 weeks on the tracking.
By Kim
Response from MrFluffyFriend™· Jan 23, 2023
Hi Kim! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The large bed is small for my medium size dog. It took over a month for the bed to be delivered, however, the weather probably played a part in the delay.
By jc
Response from MrFluffyFriend™· Jan 23, 2023
Hi Jen! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I never received my order. After several weeks of waiting, I finally reached out to the company to see what was going on. They informed me that the item was being returned to them. No reason was given. They asked if I would like them to re ship the item or issue a refund. I asked for a refund and they said they would issue the refund once they received the item back. Well then who has had the item this entire time? I still have not been issued a refund for an item I never received. This was an awful experience and would never recommend this company to my worst enemy.
By Dean M.
Response from MrFluffyFriend™· Jan 23, 2023
HI Dean! Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I am returning both of my beds for Credit. Beds came entirely too late. It took almost 4 weeks to get them by that time. I already found something else will not order any more from fluffy. Not a very good experience. I hope my return will go smoothly.
By Fred G.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Fred! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Our dog loves the bed. Only suggestion is to use a different shipping method that gets beds delivered quicker.
By Karen
Response from MrFluffyFriend™· Jan 23, 2023
Hi Karen! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Cheap rubbish
By Richard G.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Richard! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
My dogs love them ❤️
By Stephen L.
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Stephen. Nothing makes us happier than knowing your pet loves the bed. Thank you so much! -Team MrFluffyFriend™
