Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
My boxer Knox loves his new bed! He will even use his bed when we are in another room - which is unusual for him as he is very clingy!
By Laure
Response from MrFluffyFriend™· Sep 15, 2023
Dear Laure, we're delighted to hear that Knox is enjoying his new bed and finding comfort in it even when you're in another room. Thank you for choosing MrFluffyFriend™ for your furry friend's comfort and well-being. Warm regards, Sarah Team MrFluffyFriend™
My puppy bed took a little over a week to arrive which was fine. My Cavalier King Charles spaniel loves his new bed. He did move around upstairs, swapping his sleeping spot quite regularly, now he snuggles up in his bed and hardly moves. He looks incredibly comfy and his head is supported by the outer ring. He loves it and so do I, it looks stylish and cosy in the corner of the room. It’s so good I’ll be ordering a second for downstairs soon. Great product, very happy to recommend.
By Dee
Response from MrFluffyFriend™· Sep 15, 2023
Thank you for sharing your positive experience with our puppy bed, Dee! We're delighted to hear that your Cavalier King Charles spaniel is enjoying his new bed and finding it incredibly comfy. It's wonderful that he's snuggling up and hardly moving – that's a sure sign of a satisfied pup! We appreciate your recommendation and look forward to serving you again when you order a second bed for downstairs. If you ever have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority. Sarah Team MrFluffyFriend™
Smole loves her fluffy thing and needed a new one. I ordered one but I had problems with the CTT so to make a long story short. After contacting “MyFluffyFriend” and telling them about my problems they just sent me a new one. Without arguing. Great service. Thank you so much.
By Elisabeth S.
Response from MrFluffyFriend™· Sep 15, 2023
Dear Elisabeth, we're delighted to hear that Smole loves her fluffy thing, and we appreciate your kind words about our service. Ensuring our customers are happy is our top priority. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend™! Sarah Team MrFluffyFriend™
As with all the other 1* reviews, I did not receive what I ordered. I have been in a circular conversation with Customer Service for well over a week. They are ignoring what I'm saying and just keep saying "we are committed to customer service" but not actually doing anything. After several email back and forths I STILL have no idea how to return and swap the bed for what I ordered OR how to get a refund. After finding these reviews I have given up hope of getting the right product. And I have disputed with my Credit Card.
By Emma-Louise E.
Response from MrFluffyFriend™· Sep 14, 2023
Dear Emma-Louise, we sincerely apologize for the frustration and inconvenience you've experienced with your order. This is certainly not the experience we aim to provide to our customers. We take your concerns seriously and are committed to resolving this issue promptly. Please accept our apologies for any delays or miscommunications you've encountered. We will ensure that your concern will be addressed promptly. One of our customer support representatives will send you a follow-up email. Again, we apologize for any inconvenience this has caused, and we appreciate your patience as we work to make things right. Best regards, Sarah Team MrFluffyFriend™
Schlechte Qualität, Versand aus China (dropshipping) Bei Retouren wird ein Rückversand nach China auf eigene Kosten verlangt. Dies wird auf der deutschen Homepage nicht kommuniziert. Es handelt sich hierbei um Betrug. Alternativ werden einem 15% Rabatt für ein schlechtes Produkt angeboten. Es wird alles getan um den Umsatz zu behalten und keine Retoure zu haben.
By James
Response from MrFluffyFriend™· Sep 14, 2023
Hallo James, es tut uns wirklich leid, von Ihren Erfahrungen zu hören. Wir schätzen Ihr Feedback und arbeiten daran, unsere Kommunikation und unseren Service zu verbessern. Wir haben Ihre Bedenken zur Kenntnis genommen und werden dieses Feedback nutzen, um die Kundenerfahrung in Zukunft zu verbessern. Wenn Sie spezielle Probleme haben oder wenn wir etwas tun können, um Ihre Bedenken auszuräumen, wenden Sie sich bitte an unser Kundensupport-Team. Wir möchten sicherstellen, dass unsere Kunden mit ihren Einkäufen zufrieden sind. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
Awesome feel but size is smaller than expected. Dog uses it in the evening and sometimes in the morning, but it hasn't replaced the other dog bed as a favorite.
By Mary
Response from MrFluffyFriend™· Sep 13, 2023
Dear Mary, thank you for your feedback. We're glad to hear that your dog still enjoys the product despite the size being smaller than expected. If you ever have questions or need assistance, please feel free to reach out. We want to ensure both you and your dog have a great experience with our products. Best regards, Sarah Team MrFluffyFriend™
The bed arrived as expected. Well wrapped. The fabric is soft and feels luxuriously special. The filling of the bed is soft and snuggly Our anxious lab has used the bed everyday since it arrived. the xxsize is just right he looks v comfortable whether he is snuggled inside the bed or lounging across the entire bed. We have just moved house and he has been a little unsettled this bed has helped enormously as an extra dog bed in the living room. We are very suprised just how much he loves his new bed. Will definitely replace his other bed with a fluffy friend. Have washed this bed twice with no issues. Dried quickly on the line.
By SBates
Response from MrFluffyFriend™· Sep 13, 2023
Thank you for your wonderful review, SBates! We're delighted to hear that your lab is loving our dog bed. It's great to know that it's providing comfort and a sense of security during your house move. We appreciate your kind words and are thrilled to have earned your trust. If you ever need another MrFluffyFriend™ bed or have any questions in the future, please feel free to reach out. We're here to ensure your furry friend's comfort. Warm regards, Sarah Team MrFluffyFriend™
Our Mr Fluffy bed has been a welcome relief for our 50# Pit Bull. Kona just loves her bed, it is definitely her go to quiet spot. She loves rolling around on it and playing with her toys in that spot. A second one has been order for her visit with her grand dog parents!
By Denise K.
Response from MrFluffyFriend™· Sep 13, 2023
Dear Denise, thank you for sharing Kona's experience with our MrFluffyFriend™ bed. We're delighted to hear that it has become her favorite quiet spot, bringing her comfort and joy. It's heartwarming to know she enjoys playing and rolling around on it. We look forward to serving you and Kona again for her visit with her grand dog parents! Best regards, Sarah Team MrFluffyFriend™
