Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
My dog loves it, she can carry it around and put it where she likes.
By diane C.
Response from MrFluffyFriend™· Oct 3, 2023
Dear Diane, we're delighted to hear that your dog loves our product! It sounds like it's become your furry friend's new favorite companion. If you ever need anything else or have any questions, feel free to reach out. We're here to ensure your pet's happiness. Warm regards, Sarah Team MrFluffyFriend™
My Corgi loves the bed. It tooks a few days to get used to it. I bit disappointed about the size. I ordered a size larger for a 10-pound dog, which is still relatively small. There are no instructions about washing included.
By Brian G.
Response from MrFluffyFriend™· Oct 3, 2023
Dear Brian, thank you for sharing your feedback with us. We're delighted to hear that your Corgi loves the bed, although we understand your concern about the size. We appreciate your input on this matter. To address your concern about washing, we apologize for any oversight. The MrFluffyFriend™ pet bed is fully machine washable. You can wash it at 30 degrees, and it will come out as good as new. If the bed doesn't fit in your washing machine, you can also wash it by hand. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure both you and your furry friend have a wonderful experience with our products. Thank you for choosing MrFluffyFriend™! Sarah Team MrFluffyFriend™
When Basil chooses to get in the bed he seems to relax totally
By Sue H.
Response from MrFluffyFriend™· Oct 3, 2023
Dear Sue, we're thrilled to hear that Basil finds relaxation in our bed. Your feedback warms our hearts. If you ever have more stories or questions to share, please feel free to reach out. We're here to ensure both you and Basil have a wonderful experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
THE CAT BED WAS TOO SMALL. I TRIED TO RETURN IT BUT I WAS TOLD I MUST SEND IT TO CHINA. I PAID $36 FOR IT AND IT WOULD COST ME AROUND $50 TO GET BACK THE $36. WHAT AN AWFUL, TERRIBLE COMPANY. THERE'S NO WAY TO GET ONE'S MONEY BACK. AND I TELL EVERYONE I MEET NOT EVER TO BUY FROM MRFLUFFYFRIEND. THANK YOU SOO MUCH.
By LAWRENCE J.
Response from MrFluffyFriend™· Oct 2, 2023
Dear Lawrence, we're truly sorry to hear about your experience with the cat bed and the inconvenience you've faced. We understand your frustration. We are actively working on expanding our pet bed selection to include larger sizes in the future to better accommodate all pets. Your feedback is valuable to us, and we appreciate your patience as we work towards this improvement. Regarding your specific situation, we apologize for any misunderstanding. We are continually reviewing our policies to better serve our customers. Upon checking, your order has been refunded. Once again, we apologize for any inconvenience you've encountered, and we appreciate your feedback. Best regards, Sarah Team MrFluffyFriend™
Purchasing was easy and delivery was timely. The jury is still out on Fred the Doxie's new bed. I should have ordered the next size-up bed. Fred is a big miniature so he takes up the whole bed. Anyway, we'll see how it goes. If he likes it I'll purchase another one for him.
By Craig R.
Response from MrFluffyFriend™· Oct 1, 2023
Thank you for sharing your feedback with us, Craig. We appreciate your positive comments on the appearance of our pet bed and the ease of purchase and timely delivery. We hope Fred enjoys his new bed, and if you decide to go for the next size-up, we're here to assist. Your satisfaction is our priority. Best regards, Sarah Team MrFluffyFriend™
Do not under any circumstance buy this poor excuse of a product. This is a huge scam. I bought the large and the 2xL, and upon arrival I couldn't not believe how small both parcels were. Surely this couldn't be my $200 dogs beds? Opened the parcel and it was vac seeled and you could alresdy tell it was a pathetic excuse of material. Once opened the material slithered out the packaging and I just looked at my husband and said "we've been had here". These would have cost mere $5 to be made. The dogs don't even go near them. Customer service offerer a %30 refund and refused to pay shipping costs even though it's in their refund policy. The shipping to China is $160 anyway. So the first time in my life I was scammed ! Gutted!! Make sure you DO NOT BUY FROM HERE, YOUVE BEEN WARNED
By G M.
Response from MrFluffyFriend™· Sep 30, 2023
Dear GM, we're deeply sorry to hear about your dissatisfaction with our product and the overall experience you've had. Your feedback is essential, and we take it seriously. We apologize for any confusion regarding the size and quality of the product. We strive to provide accurate product descriptions, and it's disheartening to hear that your expectations were not met. Our intention is to ensure our customers and their furry friends are satisfied. Regarding the refund, we appreciate your patience during the resolution process. We aim to adhere to our policies while working with customers to find suitable solutions. Your feedback will be reviewed internally to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this to our attention, and we wish you the best in finding a suitable solution for your beloved dogs. Best regards, Sarah Team MrFluffyFriend™
WOW! Boaz just got his Mr Fluffy Friend today and absolutely LOVES it! He even has another boolster bed from a high end company and definitely prefers the Mr Fluffy instead. He even drags his new Mr Fluffy bed around the house with him and places it wherever he wants it, it's so cute to watch. It's to early at thus point to tell if it's going to help with his separation anxiety, but sure have high hopes! My only complaint would be the length on the delivery time. It’s not like Chewy whatsoever! Hopefully they’ll get on top of this bc I had to contact them twice.
By Stacy Reed Van M.
Response from MrFluffyFriend™· Sep 29, 2023
Thank you so much for your fantastic review, Stacy! We're delighted to hear that Boaz loves his MrFluffyFriend™ bed. It's heartwarming to know that he prefers it over his other bed and has already made it his special spot around the house. We genuinely hope that the rFluffyFriend™ bed will provide comfort and support for Boaz's separation anxiety. If you ever have more updates or questions, please feel free to reach out. We're here to help and wish Boaz all the best in his journey to calmness. Warm regards, Sarah Team MrFluffyFriend™
Hi I was going to buy a dog bed for 56 pounds. On their own site they score themselves 4.91 out of 5 for reviews. But on an INDEPENDENT site Trust pilot they only score 2.3 out of 5. I'm inclined to believe the impartial site as opposed to their own site reviews.
By Justin
Response from MrFluffyFriend™· Sep 29, 2023
Dear Justin, thank you for sharing your concerns. We value all feedback, and we're committed to improving our services. Trustpilot and our own site have different review processes, but we take both seriously. If you have any questions or need more information, please feel free to reach out to [email protected]. We're here to help. Best regards, Sarah Team MrFluffyFriend™
