Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Smooth, honest transaction, on-time, undamaged and as described. My Border Collie and Great Pyrenees/Border Collie seem to like them and adapted immediately.
By John L.
Response from MrFluffyFriend™· Aug 1, 2026
Hi John, Thank you for your great feedback! We’re delighted to hear that your transaction was smooth and that your Border Collie and Great Pyrenees/Border Collie adapted so quickly to their new beds. We hope they enjoy many comfortable naps ahead!
Cuscino Fluffy friends Prodotto pessimo, tagliato malissimo. Non c'era nessuna istruzione per il montaggio del cuscino. 99.00 euro buttati. Sconsiglio vivamente l'acquisto
By Loredana B.
Response from MrFluffyFriend™· Aug 1, 2026
Ciao Loredana, Ci dispiace molto sapere della sua esperienza con il cuscino. Ci scusiamo per la difficoltà riscontrata durante il montaggio. Saremo lieti di contattarla via e-mail per fornirle tutte le istruzioni necessarie e guidarla passo dopo passo nell’assemblaggio del cuscino. Ci metteremo in contatto con lei via e-mail per fornirle il supporto necessario e verificare insieme la situazione. Grazie per aver condiviso il suo feedback, e ci auguriamo di poter risolvere il problema.
Communication
By Georgie L.
Response from MrFluffyFriend™· Aug 1, 2026
Hi Georgie, Thank you for your review! We’re happy to hear that you had a positive experience with our communication. Providing clear and helpful support is something we always strive for. Thank you for choosing MrFluffyFriend!
Delivery arrived when notices said it would. Easy to follow instructions to activate. We have several beds and the dogs love them. Thanks to all at MrFluffyFriend!
By Chris
Response from MrFluffyFriend™· Jul 30, 2026
Hi Chris, Thank you so much for your wonderful review! We're delighted to hear that your order arrived as expected, the setup instructions were easy to follow, and that your dogs are loving their beds. It means a lot to all of us at MrFluffyFriend to know our products are keeping your furry friends comfortable. Thank you for your continued support!
absolute Betrüger, Qualität unterirdisch. Auf Fotos immer super schön, im Original Chinaware, viel kleiner, ganz miese Qualität und sie stinken. Bei der Retoure behaupten, das Bett zeige Gebrauchsspuren auf. Ich würde meinen Hund aus so etwas schlechtem niemals Probeliegen lassen. Sie lügen und betrügen. Es wird keine Lösung gefunden. Mir wird 20 % vom Kaufpreis angeboten und ein Regenmantel und Bürste für den Hund. Das ist ein Witz und Frechheit. Die Lösung wäre eine anstandslose Erstattung. Ich werde mir das nicht bieten lassen! Es wurde eine gute Lösung gefunden. Ich habe mein Geld wiederbekommen, ein fader Beigeschmack bleibt dennoch, aber ich rechne es dem Unternehmen dennoch an. Vielen Dank
By Kristin K.
Response from MrFluffyFriend™· Jul 30, 2026
Hallo Kristin, Es tut uns sehr leid, dass Sie diese Erfahrung gemacht haben. Wir verstehen, dass Sie mit unserer Einschätzung nicht einverstanden sind, und bedauern, dass Sie so enttäuscht sind. Bitte seien Sie versichert, dass wir Ihr Anliegen ernst nehmen. Unser Kundenservice steht bereits mit Ihnen per E-Mail in Kontakt und wird Sie weiterhin unterstützen, um den Fall sorgfältig zu prüfen und gemeinsam eine Lösung zu finden. Vielen Dank für Ihre Geduld.
I bought Fluffy Friend for my rescue dog and he loves his bed. It came very well packaged and is the perfect size for my Rotweiller cross. It is luxurious and the first place my dog goes to after a brisk morning walk.
By Polly T.
Response from MrFluffyFriend™· Jul 30, 2026
Hi Polly, Thank you for sharing your lovely experience! We're so happy to hear that your rescue dog loves his new bed. It's wonderful to know it was the perfect size for your Rottweiler cross and that it's become his favorite place to relax after a morning walk. We wish you both many more cozy moments together!
Surprising compact package that opened into a complete comfy bed for my dog.
By Wendy H.
Response from MrFluffyFriend™· Jul 30, 2026
Hi Wendy, Thank you for your great feedback! We're so glad you were pleasantly surprised by the compact packaging and how the bed expanded into a cozy, comfortable place for your dog. Vacuum-packing helps make shipping more efficient, and it's wonderful to hear everything opened up just as expected. We hope your pup enjoys many happy naps on their new bed! 🐾
MRFLUFFYFRIEND A FUIR ! Coussin pour chien acheté l'an passé, utilisé à partir d'avril 2026. A ce jour, juillet 2026 donc 3 mois d'utilisation, le tissu s'est déchiré à trois endroits en quelques semaines d'utilisation normale (mes chiens ne grattent pas). C’est inacceptable pour le prix 99 € ! Après trois mails ignorés, j'ai dû menacer d'un signalement pour obtenir une réponse hypocrite prétendant m'avoir écrit auparavant, me proposant une simple housse, très étonnant car auparavant ils m'avaient affirmé qu'ils n'avaient pas de housse ! Mauvaise foi totale et refus d'appliquer la garantie légale de 2 ans. Un signalement SignalConso et un litige PayPal sont ouverts. Site à fuir absolument.
By Patricia S.
Response from MrFluffyFriend™· Jul 28, 2026
Bonjour Patricia, Nous sommes sincèrement désolés d'apprendre votre expérience. Ce n'est pas le niveau de qualité ni de service que nous souhaitons offrir. Après vérification, nous pouvons confirmer que toutes vos demandes ont bien reçu une réponse de notre équipe. Cependant, comme nous l'avons constaté avec certains clients utilisant des adresses @wanadoo.fr et @orange.fr, nos e-mails peuvent malheureusement ne pas être distribués correctement malgré leur envoi. Rassurez-vous, notre service client continue de suivre votre dossier et fera le nécessaire pour vous recontacter par un autre moyen afin de s'assurer que vous receviez bien toutes les informations et l'assistance dont vous avez besoin. Merci pour votre patience et de nous donner l'occasion de résoudre cette situation.
