Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Original bed was replaced and is ready great
By Ellie L.
Response from MrFluffyFriend™· Aug 12, 2026
Hi Ellie, Thank you for the update! We’re so glad to hear that your replacement arrived and that everything is now ready. We hope your furry friend enjoys many comfortable and relaxing moments in their new bed! 🐾
A company I trust, delivery arrived quickly. Wasn’t sure initially about the cooling mats for my dogs. One loves the mat, the other won’t go near it. But the mats do what they say on the website. Overall very pleased. Thank you
By Carol C.
Response from MrFluffyFriend™· Aug 12, 2026
Hi Carol, Thank you so much for your kind review! We’re happy to hear that your Cooling Mats are working well for your dogs and that one of them has already become a fan! Every pet has their own preferences, but we’re glad the mat is helping keep at least one of your furry friends comfortable. Thank you for your trust and support of MrFluffyFriend! 🐾
I ordered the XL dog bed for $89, expecting something that could comfortably fit a large dog. What arrived was nowhere close to XL. I emailed customer service twice and have not received a response either time. For an $89 product, I expected accurate sizing and at least a reply when something goes wrong. I’m not asking for anything unreasonable, a proper replacement, refund, or partial credit would resolve this. Right now I’m being ignored entirely. If a rep sees this: Order #428667. Please reach out.
By Harper M.
Response from MrFluffyFriend™· Aug 12, 2026
Hi Harper, We’re very sorry for the delay in getting back to you and for the frustration this has caused. We can see that one of our representatives is already assisting you with your order and your concerns. We apologize that it took longer than expected for you to receive a response, and we appreciate your patience while our team works with you to address the issue. Thank you for bringing this to our attention.
Delivery was slow and when the dog bed did arrive, it was hard and flat and was in several pieces. There were no instructions as to how to assemble it apart from a QR code. This was not much help as I am elderly and could not make this work. They offer easy returns, but as the return address is in Germany, this was not straightforward and was expensive. The courier company wanted the email address of the recipient in Germany, and so far I have been unable to obtain this. Altogether an unhappy experience.
By Christine M.
Response from MrFluffyFriend™· Aug 10, 2026
Hi Christine, We’re very sorry for the trouble and for the frustration you experienced with your order. We do have a helpful instructional video that shows step by step how to assemble and properly set up the calming cushion, and we’re sorry that the QR code was not convenient for you to access. We understand how important it is for the setup instructions to be clear and easy to follow. Our representative will continue assisting you via email regarding the return process and will do their best to help address your concerns. We’re sorry again that your experience did not meet your expectations, and we appreciate you sharing this feedback with us.
My rescue kelpie is not used to having a bed and I’ve tried several. Each time he lays on it for a few minutes, then takes himself outside to sleep on the concrete! I’m very hesitant about on-line purchases as they so rarely match the spiel. However, he absolutely LOVES this new bed. He is always on it and looks so comfortable. I’m so happy for him and very pleased with the purchase. At first I thought this was another internet rip off as the filling seemed a bit weird and I wasn’t expecting it to come in separate pieces. Instructions for filling the cover should come with the delivery to avoid this angst. However, when I emailed to ask how to fill the cover, I received an immediate, friendly response. The actual instructions came in a separate email the day after the bed arrived, but by this time Barney was snuggled up and not moving off!
By Donna
Response from MrFluffyFriend™· Aug 10, 2026
Hi Donna, Thank you so much for your wonderful and detailed review! We’re absolutely delighted to hear that Barney has finally found a bed he truly loves. It’s especially heartwarming to know that he now chooses his new bed over the concrete and looks so comfortable and settled. We’re also glad our team was able to respond quickly when you reached out for help with the filling. We appreciate your feedback about including the instructions with the delivery and will take this into consideration. Thank you again for giving MrFluffyFriend a try and for sharing Barney’s experience with us! 🐾
The bed is thin not fluffy, cheaply made, Do not recommend! They reached out to me to make it right, they said they would send me another one that is supposed to be better, and that never came. Not a trustworthy company. Pure crap.
By edward G.
Response from MrFluffyFriend™· Aug 10, 2026
Hi Edward, We’re sorry for the frustration and for the misunderstanding regarding your replacement. We’ve reviewed your email correspondence and can see that our team did provide you with the next steps, but we haven’t received a response to our last email yet. As a result, the replacement is currently pending. Please check your inbox, as well as your spam or junk folder, for our latest message so we can continue assisting you. We’re sorry again for the inconvenience and hope we can get this resolved for you.
Do not order from this company. Paid for track delivery to return item but still not received refund as they saying they have not received parcel back. This has been going on since 19th June!!
By Clair K.
Response from MrFluffyFriend™· Aug 10, 2026
Hi Clair, We’re very sorry for the trouble and frustration this situation has caused. We’re already looking into the status of your return and are working to clarify what happened. Our team will update you via email as soon as we have more information. We sincerely apologize for the inconvenience and appreciate your patience while we look into this.
Nach anfänglichen Schwierigkeiten wurde mein Anliegen am Ende zufriedenstellend gelöst. Die Erstattung des Betrages sollte im kürze erfolgen. Vielen Dank MrFluffyFriend für die Klärung. Mit freundlichen Grüßen Helene Hofmeister.
By H.Hofmeister
Response from MrFluffyFriend™· Aug 10, 2026
Hallo Frau Hofmeister, vielen Dank, dass Sie Ihre aktualisierte Erfahrung mit uns geteilt haben. Wir freuen uns sehr, dass Ihr Anliegen letztendlich zu Ihrer Zufriedenheit geklärt werden konnte. Bezüglich Ihrer Erstattung möchten wir Ihnen mitteilen, dass diese derzeit bearbeitet wird. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir wissen Ihre Rückmeldung und Ihr Vertrauen sehr zu schätzen! 🐾
