Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Placed my order on Nov 30. Still no bed. Shipping info changes dates but nothing else changes.
By Tessa P.
Response from MrFluffyFriend™· Jan 3, 2025
Hi Tessa, we’re truly sorry for the delay and the frustration it has caused. This is not the experience we aim to provide. We’re actively investigating shipping delays and doing everything we can to resolve this for you.
I will “NEVER” order from this company again or refer anyone to them. This is the worse mess l have ever seen. Then, they won’t respond to my emails. I have been waiting since the 6th of December for my order. The BBB will definitely hear about this…. 😖🤨😖🤨😖
By Patricia M.
Response from MrFluffyFriend™· Jan 3, 2025
Hi Patricia, we’re sorry to hear about the delay. We’ve already sent you an update. If it’s not in your inbox, please check your spam or junk folder.
I ordered on 12-7, they said it would be 7-10 days. Now 1-2 and still no beds. There has been no communication regarding the order.
By Mary D.
Response from MrFluffyFriend™· Jan 3, 2025
We're addressing the issue and apologize for the delay, Mary. An email has been sent to you; don’t forget to check your spam or junk folder.
Item never received. The only communication was "A Shipping Label has been started." It has remained this way for 2+ weeks. I have told the credit card company to stop payment. I communicated with the company several times and was requested to be patient. Sorry, patience ended.
By Abby
Response from MrFluffyFriend™· Jan 3, 2025
Hey Abby, we totally get that the delay is a bummer, and we’re on it! Our team’s working hard to sort things out. Keep an eye on your email, they’ve sent you a heads up. Sometimes it ends up in the spam, so give that a peek too.
I placed an order on December 20th and still have not received it. I’ve contacted customer support numerous times as the tracking info has not been updated since the day it supposedly left the facility, No tracking updates. I emailed numerous times and have been told 15 to 20 day. 20 to 30 days. It’s now January 2nd and was informed this morning another 15 to 20 days. They refuse to give a refund.
By Silvana J.
Response from MrFluffyFriend™· Jan 3, 2025
We really feel for you with this delay situation, Silvana. We’re all over it and will have it figured out soon. Look out for an email from us with the latest info, it might be hiding in your spam.
Waiting for dog beds for an over two months. Went out and bought a couple from Costco, canceled my order and notified my credit card company. They keep saying the beds are coming but don’t need them as they took way too long. Never again!
By Susan P.
Response from MrFluffyFriend™· Jan 3, 2025
Hi there, Susan! We’re aware of the delay and are working to resolve it quickly. This is not the kind of experience we want you to have. Please expect an update from us shortly.
never received my package I ordered on 12/11/2024
By Steve D.
Response from MrFluffyFriend™· Jan 3, 2025
We’re deeply sorry for the delay, Steve. Our team is on it and has sent you an email with updates. Please check your inbox and junk folder.
Plusieurs faits incorrects : 1) tromperie sur le produit en lui-même par rapport aux photos publicitaires. Mon coussin anti-stress, n'était couvert de fourrure qu'en périphérie et non sur la totalité comme montré sur les photos. 2) J'ai écrit au service client à deux reprises sur une dizaine de jours , sans succès. Aucun réponse , page fantôme. 3) il était annoncé aussi que les produits étaient fabriqués en France .Faux : après ma petite enquête personnelle à l'aide de mon numéro de suivi La Poste par Colissimo, j'ai découvert que le produit était chinois, exporté par la plateforme YIWU en périphérie de Shangaï.. ce que je voulais justement éviter ! Attention aux publicités séduisantes, mensongères ! Ce commerce se dissimule ! Si vous ne trouvez aucune adresse postale, ni numéro de Siret, ne commandez surtout pas !
By annie S.
Response from MrFluffyFriend™· Jan 3, 2025
Chère Annie, Nous sommes profondément désolés d'apprendre votre expérience négative et les problèmes que vous avez rencontrés avec votre commande. Vos commentaires sont extrêmement importants pour nous et nous nous excusons sincèrement pour la frustration et la déception que cela a causées.
