Mr. ApplianceReviews of mrappliance.com

Unbelievable nickel-and-diming from Mr. Appliance. I hired them to install a washer and dryer that had been in storage, and the upcharges piled up instantly. While the basic installation fee was $250, they charged me an extra $75 just to slide the existing machines 10 feet out into my courtyard because management hadn’t moved them yet. On top of that, they heavily overcharged for the new installation kits (braided washer hoses and a gas dryer line). To cap it all off, the technicians left the dryer door swinging open the wrong way, completely blocking the opening to the area. Now, as a disabled person, I have to awkwardly maneuver and dance around the door just to get into it and use the machine. When I called to ask them to fix this basic oversight, they wanted to charge me another $150. For a job that cost well over $500 with parts and fees, basic attention to detail should be included—not treated as an opportunity to squeeze more money out of a customer. Total price gouging for careless work.

Scheduled a service call for a refrigerator that wasn't cooling, and received a confirmed appointment for one week later. Didn't like the wait, but I understand the nature of the business. I was given a 4-hour window when the technician would arrive. That period came and went without any type of notification from Mr. Appliance or the technician. Called the office, and they confirmed I had an appointment, but told me it had been MOVED to another week! By who?? I didn't reschedule, and can only assume it was the office personnel or the technician who moved it, without bothering to inform me. I've used Mr. Appliance in the past, as well as other Neighborly companies, but NO MORE!! Screw me over once, and I'm finished with you! I DO NOT RECOMMEND Mr. Appliance!

Unreliable. Never shows up within the promised timeline. Zero customer service and over overbilling. Look elsewhere for your application repairs.

I am extremely disappointed with my experience with this appliance repair service. The technician who was sent to my home did not appear to have my best interests in mind. Had he done so, I believe he would have advised against repairing my appliance altogether. After the repair was completed and the technician had left, I took the time to research the age and value of the appliance. I discovered that it was manufactured in 2009 and is now approximately 17 years old. What was most frustrating was learning that the cost of the repair exceeded what it would have cost to purchase a comparable new appliance and have it professionally installed. Had I been informed of this upfront, I would have chosen replacement over repair without hesitation. I would have been more than willing to pay the service fee for the technician's time and expertise, even if the recommendation had been not to proceed with the repair. As a customer, I expect professionals to provide honest guidance and help me make the most cost effective decision. Instead, I was left with an expensive repair on a very old appliance that likely has limited remaining lifespan. The fact that I had to conduct my own research afterward to discover this information was disappointing and undermined my trust in the company. A reputable appliance repair company should be willing to advise customers when a repair is not financially sensible, even if that means foregoing a larger repair bill. If customers must do all of the research themselves to determine what is truly in their best interest, there is little value in relying on professional expertise. For that reason, I cannot recommend this company. I would encourage anyone seeking appliance repair services to find a company whose technicians prioritize the customer's best interests and provide honest, trustworthy recommendations rather than simply performing costly repairs.

I have a home warranty, they came to fix my combo microwave convention oven Less Than 3 months ago. The appliance is currently doing the same thing it was doing before they supposedly fixed it. I requested service and when the guy called me to schedule, he wanted me to troubleshoot everything over the phone going to my breaker box and everywhere else instead of sending the technician out. He was very rude disrespectful and unprofessional. Tried to argue with me over the phone saying I need an electrician not an appliance guy. I then asked if the microwave was doing the same thing as before, that must mean they didnt fix it properly the first time, correct?(if i supposedly need an electrician)? Also, how did it work for almost 3 months after they came out the first time? online it states that they have a one year warranty on parts and labor and it has only been 3 months. He then told me he would not be coming out for service and that my home warranty was contracted with other providers they had a ton of them. And that my home warranty provider needed to find someone. And then he said why do I keep calling him. This was the only time I had called him. Do not use this company we will be totally dissatisfied. I am not sure how a company stays in business this way.

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a visit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600. I see that many others have had the same issue, I wish i had read revies first. they called me and said they would get back to me after i complained but have heard nothing.

Our washing machine stopped working. We called Mr. Appliance. They said it needed a new motherboard which they would replace. They new main board and servicing costing us over $500.00. They came out a second time a few days later to replaced the board. The Technician set it on quick wash and told us to let it run. He left. Five minutes after he left, the washing machine quit again. Only two functions worked. We called the company who doesn’t answer the phone after 3:00 on Fridays (even though they say they are open). We called the main business number only to be told that someone would get back to us in a couple of days. There is little wonder why they have a rating of 1.5 stars in trust pilot.

First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route. However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule. I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times." Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it. It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service. I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me. This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.