Mr. ApplianceReviews of mrappliance.com

Complete incompetence. I paid upfront to fix my washer. After a couple of months the parts came in and the technician showed up late in the day, was in such a hurry that he stripped the screw and said that he didn't have the equipment to fix it. Left me with a broken washer. I had to call them back to see when someone would fix what he broke but have not heard back. They got my money which is all they wanted. I will report them to the BBB and now I want my money back. This is ridiculous.

I would not even give this company one star. Very unprofessional. My landlord made the appointment and they had his information even thought they claim they did not. But they magically sent him the invoice, after the owner Elena called me threatening to send me to collection. They had not sent an invoice to the landlord and at 33 days called me to mentally harass me. Threatening to send me to collection. This has to be the worst mismanaged service company i have ever had to deal with. Keep in mind that i did not call this company or did i contact this company in any way. They started this conversation by threatening me. Would you like to be treated this way.

I had a dryer that wasnt heating up. Johnny from Mr Appliance came tp my home, diagnosed the issue that it was a faulty coil as well as a faulty gas valve. The diagnosis was $127 and to fix the entire thing, it was $358.86. Johnny never discussed the price with me prior to the service. Anyway, I paid the $358.86 and assumed job done. Mr Appliance does offer a money back gauruntee on their work. This happened on a friday. I used the machine for the first time on Sunday, two days later and it was still not heating up. I called Mr appliance who sent Johnny back out. Johnny then let me know that it actually needed another part which they could order for me and that part was a sensor. This is the sensor that helps the machine understand when it's safe to open the gas valves. According to AI, when this particular machines not heating up, this is the part that is typically faulty. Mr Appliance wanted to charge my another $380 to get this part and install it. When I mentioned the money back, they told me that they could only give me partial money back even though it wasnt fixed but they were still going to charge the diagnostic fee, which Johnny Clearly screwed up. I was going out of the country and needed a dryer that was working for my family so I quickly bought a new one from Lowes and had them install it the very next day. Mr Appliance called me the next day to let me know that they were shipping the part to my house. I did not ask them do this, but that they were going to install it for free. The part was by the way, after I googled it, worth $15, so Johnny was going to charge me $360 to install a $20 part after he misdiagnosed the issue. To me this seems like fraud or incompetence. I have tried to call management to discuss my feelings and not have gotten a call back. I was waiting to talk to them before posting this but at this point I think the public deserves to know what they did. Luckily, I disputed the charge with the credit card company and just heard that they've already closed the case and I got my credit. The good guy one in this case.

Hi everyone I had an appointment with this company on 10 9 26 .To try remedy why my ice machine and water dispenser aren't working. Tech came had no idea what was wrong told me one part to replace so i order part on Amazon i installed what he diagnosed the problem was still not working please read their horrible reviews before you call run don't walk from this company. sorry lack of punctuation.

They came and said they fixed the problem. They came 2 more times and our washing machine still wasn’t fixed!

If I could give this company a zero I would. They came to my house misdiagnosed my dishwasher charged me almost $1,400 for a part they never even put in. Plus a service call for $270. That was a misdiagnosis and they will not credit it back to my credit card so I'm having huge problems. Stay away. They just don't fix their problems

I would not rate them good at all. We had our washing machine quit working called they came out said it was it was some suspension rods things that held the tub straight. Well they didn’t have part had to order that took a couple of days then the part got lost then got the part came back out to put it on and now it seems to be something else that was going to be an extra $400 after we already paid $400 then we raised sand and he ordered the other part that they said was the problem the control board so here again we wait then they come back and now they say something else is wrong. The technician leFT saying that the office would call but still not heard from them. I WOULD SAY NOT TO USE THIS COMPANY

This is a follow to a prior negative review that had hoped would have been addressed by the company. In addition to high labor and parts prices the service tech did not reassemble the refrigerator completely that resulted in the fridge freezing and creating a mess. After cleaning i noticed he did not re-plug in the board that caused the problem. Company initially stated they would address only to come back and state the tech said he did everything correctly and would not offer any assistance. Would not reccomend.