Mr. ApplianceReviews of mrappliance.com

I have a range that had burner problems right after the warranty expired. I called Mr. Appliance of Durham NC to look at the range. The charge was $138 to sent a tech. Brandon, tech, was polite and knowledgeable. He figured out the problem, but needed parts for the repair. The parts were ordered, the repair was made. When I look at the one star ratings what I see are people who where upset with the service charge for coming to the house, even if a repair was not done. Well, someone cannot come out for free. If you go to a doctor and get a diagnosis but not a fix, you still pay. They credit the deposit toward your repair bill, so you are not being charged twice. The one stars should go to the customer, not Mr. Appliance.

I would give 0 stars if possible!! Came out here, shined their flashlight underneath my dishwasher, charged $127 for diagnostics while saying they didn't have the tools to fix! The diagnostic charge is waived if you let them fix the problem. These people dont want to fix the appliances! RIP OFFF...had to call someone else and it took them 2 minutes! They take your money for absolutely nothing!!

Avoid Mr Appliance of Greater Atlanta - they only seek the 129.00 trip charge…

Tech gave a diagnostic test But didn't want to fix the problem. Will not be using their service again Update. Ordered the parts myself and fixed it in a couple hours watching a how to video On YouTube

am urging you to please take caution if choosing to use this company. We called because our dryer was not heating. They sent out a technician, and after a few hours that he was here our dryer was able to get hot again, however upon running the dryer, it made a horrible grinding noise. When you started the dryer, it sounded as if an engine was starting and then upon running it would continue to grind. We called back the following day and they scheduled to send out a different technician. When the technician arrived, he let us know that the original technician majorly messed up and completely damaged the internal workings of our dryer. He said he would need to come back with parts to fix the mess that was created. During appointment number three the technician did not have the proper hardware needed to put in the new motor that was needed for our dryer. He left for about an hour and a half returned and tried to reassemble the dryer however, it sounded worse than it did the first time around and he told us we couldn’t use it until they returned. After this six hour appointment, they needed to reschedule another appointment. This time (now appointment number 4 a different technician came back with the first technician who damaged our dryer. The technician proceeded to belittle the original repair man while pulling apart, my dryer telling him all the things that he did wrong. At the end of that appointment they let us know that they needed to take parts of our dryer to work on and needed to come back a fifth time. Somewhere in between appointment three and four we spoke with the owner, and the owner made it abundantly clear that he was very annoyed by our situation and this was a very big headache to him and already cost him more money than it was worth. He wasn’t willing to replace our dryer and said he would settle by refunding us our original service fee that we paid to get the heating element fixed, but this something he doesn’t ever do. And he assured us that upon this 5th appointment things would be fine. The technician came back was here for less than an hour, Put the dryer back together and had us test it and everything sounded fine. That evening I ran a load of wash, put the clothes in, and immediately the grinding noise was back. When we called to speak to the owner again, we were told he wasn’t in. The following day we were told by the receptionist “we issued a refund we will no longer be working with you. If you need to go buy a dryer that’s on you. “ Prior to calling out this company we did not need to buy a new dryer. However, upon fixing our original issue, they created over $1000 worth of damage and now we are forced to buy a new dryer. The fact that this company has left us high and dry and let us know if that they’re no longer willing to work with us is absolutely deplorable. We have been more than understanding have cleared out multiple days of our schedule and have been without a dryer for a month. The fact that the owner couldn’t even speak to us and made his scheduler talk to us also is no way to treat your employees. I suggest you go somewhere else with licensed technicians who know what they’re doing and avoid yourself the headache that we are currently in.

Service was fast and efficient. The repairman was friendly, efficient and professional

Hire at your own risk!! Our ice maker didn’t work. First guy replaced DLL the mechanicals and electronics to the freezer. $550. Didn’t fix it! Came back same drill. Nada! Finally after I got angry, new tech arrives, studies the issue, says it’s two broken wires. Had a broiler issue two years ago. Tech says it takes one hour for a broiler to work. You can only imagine how this experience turned out. You’ve been warned!

My ice maker broke and they replaced it. However, the new one didn't work for nearly a month. During that time, they made six visits (at no extra charge) trying to fix it. Finally, they suggested we unplug the refrigerator for 36 hours and happily that worked. I highly recommend this service because of their determination to make things right.