Lacking flexibility
We had a customer who initially ordered 5 pieces from you and they had a misspelling on one of the pieces (their error). Your lack of flexibility in price (the cost was 4 times the original) for the redo caused my customer to not fix the error and it also made us look bad as their direct contact. I would think and expect that you would have more compassion. The customer service in trying to resolve the problem was also less than satisfactory. The quality of product was very good.
By Sherry A.
Response from Metalphoto of Cincinnati (MPC)· Aug 27, 2018
We understand how this situation put your company in a bad position. Unfortunately we have to stick with our order minimum because below that, we would operate at a loss. We are glad your client got what they needed in the end.