MpixReviews of mpix.com

Poor customer service. I paid for expedited shipping for the holiday, but the flight was delayed. I totally understand that delays in shipping will happen. The problem is that Mpix will not refund my expedited shipping cost. I'm a long-time customer and expected way better support than this. I'm shopping elsewhere in the future.

I ordered 3 20x30 framed photos and spent $642 in total. When my packages arrived, every single frame was smashed up and glass was everywhere inside the box. There was no bubble wrap or fragile stickers on my packages, just cardboard. When I reached out to customer service they said they would re print and re ship my order. Unfortunately, l'm very concerned my next order will arrive in the same condition due to the improper packing of my last order. I would rethink before purchasing anything with glass from Mpix because they don't know how to properly pack fragile orders. I wonder how many other customers have received orders like this. Also, I feel as if I should have been given some sort of compensation due to the inconvenience of receiving 3 smashed up Christmas gifts. However, customer service said no. They had no regard for the inconvenience this has caused.

Absolutely terrible service. I ordered mugs for gifts, using 3 different designs for different recipients. They made one extra of 1 design, and did not make any mugs with the a specific design. When I emailed to ask them make the one they missed, they would not do it. I had already wrapped the gifts and they refused to remake it unless I unwrapped all 6 mugs and sent a photo. Terrible service.

We recently ordered Christmas cards from the company, and we were disappointed when they arrived. The cards simply didn’t reflect what I had previewed on the site: blurry, no definition. I contacted Mpix, and they helped me identify the problems with picture sizing. They then adjusted the paper type. New, wonderful cards showed up in a matter of a few days. This company really does care about customer satisfaction. I will definitely order from them again and won’t hesitate to reach out to their customer service for help in getting the desired outcome.

I've now used mpix twice at the suggestion of my photographer to make and frame prints. They've done great work at reasonable prices with exceptionally fast delivery of the finished products. I'll use them again if the need arises. A+

The photo enlargements were crisp, clear and vibrant. the photo paper excellent and the delivery was fast. photos were in perfect shape upon delivery and the price was very reasonable.

I have used MPIX in the past for printing my photos. I printed all my daughters pictures from her wedding no problem. Its been a while and the format to upload and chose your photo based on the size is so difficult to navigate. It errors out, then you try to re-load, it deletes and starts over. I almost didn't order it was so difficult. Not sure what they have changed but they need to make it easier. AND i was on my computer not and iphone.

What a wonderful experience. I was able to speak with a responsive and helpful customer representative, and she helped me exceed my own expectations! I printed a huge photo mosaic and the quality was wonderful with a single day turn around. Great value with 1-2 day shipping and quality work, I will use them every time. Use them!