MoveSafe RelocationReviews of movesaferelocation.com

Great experience

Professional, friendly and easy to deal with the customer service representatives.

Thank you for your understanding in our unique situation and good communication.

DISAPPOINTED BY YOUR SERVICES I am extremely disappointed by your services, my household goods were picked on August 19 2026 from Bismarck, North Dakota to be delivered to Florida. Today is the 49th day and still they have never been delivered. I reached out to Andrew to give me the updates on how far or when I should expect the goods to be delivered, he directed me to customer service where in return kept promising they will trace the driver with no response despite contacting them severally. I later reached out to Matthew last week who gave me a number to call to no avail. On the pick up day the track driver by the name, Yaroslav Vilotnik, asked for $3,500 on top of the agreed payment as per the contract. I am asking Movesafe company when should I receive my goods. This is so inconveniencing and it has turned out to be more expensive. This is unacceptable and and the company should take responsibility and deliver as they had promised. FILE NUMBER IS G2765734

I had some issues and gave a bad review on 09/29, have since talked with company, resolved issues and got a partial refund. Would recommend to others, just clearly provide all items to be moved and it will be great.

I would never recommend either the moving company or the carrier involved in our move. We were given one price upfront for our interstate move and were led to believe that was the cost we could expect. After we committed and scheduled the move, the price increased. Then, when the carrier arrived, we were told we would need to pay even more because an additional truck was required. This had never been discussed during the quoting process. The entire experience left us feeling frustrated and misled. Important details and costs seemed to change throughout the process, and the final charges were far different from what we expected based on the original quote. Moving to another state is stressful enough without having to deal with unexpected charges and constantly changing information. Based on our experience, both the moving company and the carrier demonstrated a lack of transparency that made an already difficult move even more stressful. We regret choosing these companies and would not use either of them again. We strongly encourage others to get all pricing, inventory estimates, and potential additional charges clearly documented in writing before signing any agreement.

I paid a $1,805 deposit, then received conflicting information about what was actually allowed on the truck. That was concerning enough, so I canceled within three business days, both by email and by phone. Apparently, this company’s cancellation department operates inside a black hole. My requests were ignored for weeks. Yet, miraculously, when it was time to confirm the move date, they suddenly remembered my phone number. Taking the deposit was effortless. Providing consistent information, acknowledging a timely cancellation, or offering basic customer service? Evidently far more complicated. If you enjoy chasing a company to acknowledge communications it would rather pretend it never received, this may be the mover for you. Everyone else should keep looking, and keep every email, call log, and receipt. And by the way, if they offer you a partial refund they require you to remove all of your negative online reviews first. So you are forced to admit the issue is resolved before it is actually resolved. There is no guarantee the refund will be issued. They are next-level pro scammers.

The worst experience ever. They were not transparent, especially about the specific details outlined in the contract. They were very complicated and very difficult to work with. They were not honest with me from the beginning. My cost increased by almost $8,000 because of the moving company, which I did not ask for. They counted boxes, everything, every piece of furniture, etc. They count based on cubic feet. Such a ripoff. There was plenty of space when they packed all of my stuff. Then, when they moved it, they had to put my stuff in storage, load it into another horrible, lousy truck, and deliver it. Several pieces of furniture, other items, and bicycles were broken. I spent thousands of dollars on this, and I will NEVER do this again. There was a lack of communication and transparency, and they forced me to meet their delivery date rather than following the date I had requested. They will not tell you the exact delivery date. They will catch you off guard and force you to meet their expectations for delivery rather than setting a date and agreeing on it. They are a very difficult company to work with. I would not recommend them. I would recommend renting a U-Haul for the move, hiring movers, and hiring drivers. It will be so, so much CHEAPER. I would never trust their workers. I would rather trust someone I hire and know I can manage my budget with than this company.