Movcan BikeReviews of movcan-bike.com

I would give no stars if possible. Had a bike that was under 4 months old and threw an E40 code. Called and was given absolutely no assistance. Was told it was the motor without even inspecting or seeing bike, and surprise surprise motor was out of warranty. Offered me no solutions outside if buying another motor. Was extremely evasive with emails and phone calls. This company is a scam. Product doesn't last, and customer service is non existent. Stay far away. I now have a 700 dollar chinese paperweight in my garage. This company sucks!

Well I ordered keys to my battery and it’s been almost two months no keys no arrival time also i ordered a new brake light at the same time that I also haven’t received

I haven’t received my product

My movcan motor stoped working after the chain snapped and sliced the motor cable. This happened while just riding it. The e-bike is now useless unless I pay for a new motor because it was not covered by the warranty. Unacceptable that this incident was no fault of mine but because of the bike. I am not paying to replace a motor $300 so now the bike is useless! The bike has a 1 year warranty the motor 6 months. The bike failed which caused the motor to fail it should be covered.

I am very disappointed with the quality of this product. I bought one recently, and the hub warped after just two weeks, causing an imbalance that damaged the rear tire. I contacted the company; they promised to send a replacement part but never did. It has been a month now, and neither customer service nor the after-sales department is answering my calls. It is appalling.

V70 battery issues from day 1. Not getting better. Will likely return but attempting to do what has been suggested. No luck as of yet but will try to run battery down one more time and contact movcan to attempt to resolve.

On the instructions when I wanted to install the wheels, the packet LITERALLY JUST SAID "INSTALL THE WHEEL".

MOVCAN V30 Pro Max — Broken warranty promises, $130 paid, silence for weeks I bought a MOVCAN V30 Pro Max e-bike. After about 350 miles of normal riding on regular roads (potholes, speed bumps — nothing extreme), more than half the spokes on the rear wheel snapped, mostly on one side. I brought it to a licensed e-bike shop (Florida Ebikes, Sarasota FL) because the wheel was unsafe to ride. Here's what "customer service" looked like from there: June 24–July 2: I sent video of the damage, photos of the motor label, and a full description of how it happened. MOVCAN's rep ("Mia") repeatedly asked for the same documentation multiple times before ever addressing a fix. Warranty deflection: Despite this clearly being a structural/manufacturing failure, MOVCAN refused to replace the wheel or motor under warranty, insisting "the motor itself is not faulty" and offering to just mail me 12 loose spokes for me to install myself — no acknowledgment that this was a warranty issue at all. Pay-to-play "solution": When I pushed back, MOVCAN told me a replacement motor/wheel was only available if I personally paid $130 in shipping from their China warehouse — on a bike still presumably under warranty. July 6: I paid the $130. MOVCAN confirmed the address change and said shipping would take ~15 days. July 16–19: Three weeks past that promise, with zero proactive updates, I had to chase them down. Only after repeated follow-ups did they admit the motor was out of stock — something they never mentioned when they took my money — and that they had no restock date to offer. Today: Still no bike, no wheel, no motor, no timeline. I'm now requesting a full refund for the bike. Throughout this entire process — a month and counting — MOVCAN never once proactively updated me. Every update came only after I emailed asking why I'd heard nothing. I also independently heard from other V30 Pro Max owners experiencing the same spoke failure, which suggests this isn't an isolated defect. Bottom line: If you're considering a MOVCAN e-bike, understand that "warranty" appears to mean the customer pays shipping costs to fix manufacturing defects, and "customer service" means silence until you complain loudly enough. I would not buy from this company again and can't recommend them.