Mor Furniture for LessReviews of morfurniture.com

The sales staff at the Marysville WA store was friendly and helpful. The good experience ends there. When our living room set was delivered there were numerous problems with it. The comfort level was nothing like the one in the showroom, it was actually painful to sit in, and there were many flaws both cosmetic and functional. We bought a fairly expensive power recliner sofa and loveseat set and the product was very poor quality. The company's return policy is terrible, giving only 48 hours to return it. We went a couple days longer than that because of busyness and were initially told too bad, you're past the 48 hours. After more things started going wrong with it over the next couple days I contacted them again and after providing photos and even a video of the flaws was finally able to get them to take it back. The refund that we got was about $330.00 less than what we paid because of the non-refundable "free delivery" fee and the pick-up charge. When they wrote up the sale they were creative in a way that the "free delivery" that we were promised was actually not free. We have bought several pieces of furniture from them over the years but we will not be shopping there again.

I tried to buy a sofa online and their customer service was atrocious. They have a text box at the bottom of each page that says that someone will get back to you right away, so I sent them a message with a simple question: Does the sofa I'm interested in come disassembled? I sent another message. And another. And another. No response at all. So I sent an email and got a response, but still no answer to my question. In fact, the person who answered my email looked at the photo online and said, "It doesn't look like it comes disassembled." Well, that might be because the picture on the website shows AN ASSEMBLED SOFA. She said she'd ask someone from the sales team to contact me, but 48 hours later, still nothing. So they haven't just lost a sale - they've lost a customer. Great job, guys.

Anthony good job and personalble

Worst experience ever buying furniture! They brag about white glove delivery and set up, however I can assure you its anything but that. I spent over $2000 on a new bed and dresser that was supposed to be delivered on 9.23.2024. After they changed my delivering time 3 times, they finally showed up! The nightstand had a huge hole in the back of it, the dresser had a crack and scratches all along the bottom edge, the mirror was totally scratched up and ALL of them were FILTHY! Oh yeah, no bed! NO BED! They said the bed was incomplete and they’d have to take it back and bring a new one in a couple days! WTH?!? Now I’m sleeping on the floor for the next 2 days because I had to get rid of all my old furniture to make room for the new furniture! They offered no apologies or discount what so ever! Won’t even reimburse me for the $249 I had to pay for this so called “White Glove” delivery. Worst experience ever in my retail shopping life, and I shop a lot. This was my first experience with Mor furniture and will definitely be my last

DO NOT ORDER if you believe they are going to take your old mattress. They won't. Just know ahead of time that you will have to get rid of it yourself. We only ordered from them because a commercial on tv about their Labor Day promotion claimed they would take the old mattress. Again, just so you know, this is false advertising (lying) You should shop elsewhere.

My wife and I were looking for a comfortable sofa with a feet rest. After salesman Ricky Johnson showed us six or seven sofas, we settled on a comfortable one for $999.99 during the store’s 4th of July sale. The sofa is fine, average quality, comfortable, but the billing was ODD. Glancing at the bill, I noticed that Mr. Johnson had added an extended warranty for $149.99 without our knowledge or consent. I mentioned that we did not choose an extended warranty. Mr. Johnson explained that my request for and his “removal of the extended warranty [charge of $149.99] will increase the cost of the sofa by $149.99”. I asked why there is an odd need for an extended warranty charge to keep the sales price of $999.99 so that the net effect is that the sofa is not really on sale for $999.99. While I was trying to make sense of Mr. Johnson’s odd billing, I walked, picked up, and bought back the sofa’s sale sign and pricing. Showing Mr. Johnson the sales sign, Mr. Johnson proceeded to explained that the sales price is for a left side footrest section, not for a right footrest section, and he needs to raise the price by $149.99 to cover a right side footrest section and, if he removes the extended warranty charge of $149.99, he will need to raise the sales price by $149.99. That explanation is understandable, different sided footrest sections may be priced differently. However, seeing that Mr. Johnson newer explanation still incorporates an extended warranty charge of $149.99 or, leaving the extended warranty out, a sales price increase of $149.99, I find that his pricing and reasoning unusual. Since my wife wanted the sofa, I signed the contract. At home, thinking more about the odd transaction and how an unordered extended warranty is unusually involved in the transaction, I called the store and was routed to a central customer service call center and requested CANCELLATION of the order, aware that there is no three days California “cooling off” period for furniture transactions. The customer service representative (rep) stated that she has canceled the order. I requested an emailed cancellation confirmation. The rep stated that she will immediately email a cancellation confirmation. After forty-seven minutes, there is no email confirmation. Seeing that I had received a text from the company with a sales confirmation, I tried cancelling via text. However, text is not available for cancellations and advised that I call customer service. Consequently, I phoned again and explained that a first rep has not emailed a cancellation confirmation. This second rep explained that the first rep DID NOT CANCEL the order but only forwarded a message to salesman Ricky Johnson. Again, to a second rep, I directly requested an order cancellation. This second rep sincerely apologized, complied, and emailed a cancellation confirmation. On July 4, 2024, I received a credit card company email that Mor Furniture has issued a credit for the purchase. If you do not want this hassle, please avoid this business.

Do not purchase furniture from Mor. I purchased a recliner and the switch went out within a few months. No big deal. I contacted warranty services and they set out a tech. The tech came unprepared and was unable to fix it. Turned out to be the switch. The tech placed an order for the switch and it is going to take 8-10 weeks to get the switch in. Meanwhile I have a recliner that is unusable. Customer service is telling me that there is no way to get it faster as it is a made to order part... really? Avoid Mor at all costs. Terrible customer service and poor quality furniture.

We have had great experiences buying from Mor’s they are professional and very friendly. We liked the selection and are very happy with our purchase. Wadie Gergis is a great salesman!