MoreBeer.comReviews of morebeer.com

Shipping is crazy slow. Tracking number created for a week with zero movements. Wish amazon had it, thats why these businesses are going under, they suck at fulfilment.

Ordered malt hops and yeast. The website said it would arrive in 2 days, but it took 8 days. One pack of hops ordered was missing from the order.

Ordered supplies for two batches of beer. For the first, I received White Labs yeast expiring in 2 weeks. For the second batch I decided to try one of their house brand kits. This kit arrived in a nicely packaged sealed bag with the grains, hops and instructions inside. Except that when I tore open the bag, half of the hops were missing. Not substituted, just missing. MoreBeer has great selection, good prices but terrible order fulfillment means shop elsewhere

On three occasions, I have ordered yeast from MoreBeer. When I placed the orders, the website provided a delivery date - on all three occasions the delivery was delayed by 3-4 days. Ice packing had melted. Expressed my concern and the company replied that if the yeast didn't work, they would refund my money. So I guess I was supposed to roll the dice, use the yeast in a 10 gallon all grain and keep my fingers crossed that the yeast was still viable. Unprofessional response to customer concern and chronically delayed shipping. No thanks - I'll find another vendor who is more reliable and interested in customer service.

I placed an order for home brew products including items that require refrigeration. This supplier is 2 hours from my home. The shipping company they use, GLS, took 5 days to deliver my products. If I had known, I would have driven to a more local supplier and purchased in person. PS/follow up. Joseph at morebeer sent me a replacement pack of yeast at no charge. Although I have yet to receive it, it was a nice jesture