Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
MopioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mopio started in late 2019 when its founders, experienced in furniture craftsmanship, saw a gap in the flat-packed furniture market. While there were many budget-friendly options, the designs were uninspired. Mopio's mission is to provide design-centric, affordable furniture crafted with the user in mind.Inspired by contemporary trends, Mopio's products are designed for compact urban living, focusing on functionality and durability. Exclusively online, Mopio offers a range of upholstery and case goods for living rooms, bedrooms, dining rooms, studies, and outdoor spaces.
Mopio (mopio.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
175 approved reviews, newest moderated first
I ordered a piece but had to cancel before it was shipped. I contacted Mopio and Arvind was so kind to assist me. He reached out to the relevant team and gave me multiple updates before successfully processing the cancellation! Great customer service!
By Ellen C.
Some of the best customer service there is! Our product was damaged in shipping and Batrisha and Emir made sure everything was taken care of with no hassle at all. They were a pleasure to correspond with. A replacement was sent out almost immediately and was perfect!
By Chad S.
I purchased a buffet hutch from them upon receiving it was missing a large piece. I emailed Mopio and worked with a representative named Yaashiine, who was wonderful and was able to send the entire unit to me. The customer service with Mopio is above and beyond, especially considering how low customer standards have become since Covid. It's nice to finally feel like the problem is not an annoyance and they take pride in pleasing the customer.
By Sandee
Couch was super comfortable. Easy to assemble and the velvet makes it hard for my cats to scratch. The storage space is unreal and I find the couch to be extremely comfortable. Slight issue with shipping: one module had a part missing but Arvind Ganesh, a customer experience specialist coordinated with me on getting a replacement for this part. They sent me the part ASAP. Overall, awesome experience with the product and customer service.
By Janelle Coleen Dela C.
I would rate higher if i could. customer service is 10/10. i spoke with Edelwinna about a small problem with one of my purchases and she was so helpful, easy to talk to and quick to resolve the issue!
By Amber W.
Bought the Bruno outdoor dining set. One of the chair was misaligned so Mopio sent me a new set of chairs. Customer support was responsive and quick to act. The product itself was good quality and the packaging was well done. Will buy again.
By Minh L.
Espectacular
By Marianela V.
I ordered a coffee table that was damaged in transit. I initially started a conversation with the chat bot on the Mopio website and was sent a form to fill out. After about an hour, I received an email from Loges asking if any issues I had were resolved. I emailed back with information regarding the damaged item and was then connected to Balvinder who helped me get a replacement sent a few days later. I was very satisfied with the quick responses from the Mopio team.
By Kaitlin
