MoonpodReviews of moonpod.co

This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take returns with reasonable information. Requires photos of packing and product to prove that they did not send what they promised??? No phone contact.

Absolute rubbish. The battery has been an issue from day one. Does not last long and now, after 12 months, it won't charge at all. The overall quality of the product is something you'd expect of a product worth around the $79.00 mark. What a waste of money.

You’re customer service is non existent, I reported that the battery dose not live up to the product stat and if the power head is not been used and I try and use the accessory nozzles there is no power whatsoever. The battery life is about half the advertised time and that is with the machine turned on and left to sit.

This vaccum is a cheap & powerless. A hairdryer has more power . Poor suction , poor quality vaccum , the canister to empty is extremely difficult the roller brush has very small bristles so is ineffective. I contacted the company, sent videos of my complaints , 13 emails later and I contacted fair trading to assist in getting money back .

I loved the bundle moon pod, beyond the amazing comfort, resting and relaxing and I like so much the attention that the supporter RON gave to me. They are very professional and easygoing, and I couldn’t find better choice in the market. Thank you so much to Moon pod to give all assistance and I’m so happy with my purchase. ❤️

This Moonpod cleaner is quite useless. It blocks so much as look at it. The parts once assembled are extremely difficult to pull apart - nigh on impossible for anyonyone not very strong. It does not pick upbits of dirt larger than a grain of sand or if it does it empties it out all over the place when it is switched off. And now the extending flexible arm has broken at the joint. A complete waste of money.

Overpriced with bad support and service. DO NOT BUY!

Cecelia did an absolutely wonderful and thorough assist when I needed to buy refill beads for my MoonPod. The best customer service I have received as late. She actually read my question, provided info that the website page that hosts the refill orders was down and provided me an alternative to get the refill beads with no delay. Even answered my follow up question with actual instructions, not just sending me somewhere else. Love her and her dedication to her brand and work