Super turnaround time and fantastic…
Super turnaround time and fantastic customer service!
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
211 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!
The Monterey Company, Inc. (montereycompany.com) has 211 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
211 approved reviews, newest moderated first
Super turnaround time and fantastic customer service!
By customer
Found Monterey online and glad I did. We ordered medals for a race and they came out great! We will be using them again for our next event.
By Joseph C.
Your Representative Josh Profio was very helpful, patient we were creating a new design and we were out of our element, but Josh helped us through it and helped us create a great memento for our team. The product was well made.
By Debbie Ford Motor C.
Did a great job converting my image into a great looking pin. Fast and courteous service.
By customer
Monterey Company made this process of getting patches for our organization possible when other companies told us they couldn't do the job with the amount of detail in our logo. They were easy to work with and produced a great, high-quality product that we will definitely be ordering more of in the future!
By Jason A.
Response from The Monterey Company, Inc.· May 2, 2024
Thank you so much for taking the time to leave a review! We are stoked that your patches turned out exactly how you envisioned. I thought they looked great too!
Working with Josh Knowles in the sales department was great! He is super gregarious and very helpful with all the product details. The design came out looking better than I anticipated and is really a quality product! I would definitely recommend Monterey!
By Nick M.
Response from The Monterey Company, Inc.· May 2, 2024
Thank you for the kind words, Nick! Josh will be happy to hear you were pleased with the product and service.
The pins I ordered are even more beautiful than I dared hope -- at a VERY reasonable price (they beat all competing offers) and turned around by the promised delivery date. I will definitely come back next time!
By Lee S.
Response from The Monterey Company, Inc.· May 2, 2024
Thanks for your kind review, Lee! I had the chance to see your pins before they shipped out and they looked awesome. Let us know when you're ready for another project.
Excellent service from Amy
By Robert S.
Response from The Monterey Company, Inc.· May 2, 2024
Thank you, Robert! Amy will be very pleased to hear you were happy with her service.