Great service, highly recommended
Josh was helpful from start to finish. Used my mock up and made it work for my patch. Love my custom made caps. Highly recommended.
By Melinda
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
211 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!
The Monterey Company, Inc. (montereycompany.com) has 211 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
211 approved reviews, newest moderated first
Josh was helpful from start to finish. Used my mock up and made it work for my patch. Love my custom made caps. Highly recommended.
By Melinda
I wasn't told that they were manufactured overseas even though I asked on several occasions. It didn't matter that it was overseas other than it was urgent. They arrived in time which was great. The quality of the front of the pin was outstanding. However, the butterfly clips and pin are terrible. There is so much platting on the pin, that the indent where the butterfly clip attaches can't lock. The butterfly clip is also a very weak metal so the clips deform easily.
By Dan A.
On time delivery. Eric Turney was very responsive and detail-oriented. Very informative and transparent process. All while having very competitive pricing.
By Customer F.
Understood what I wanted and delivered a product design that was perfect.
By Karen D.
We're repeat customers, returning for more of a custom order we placed five years ago. The Monterey Company brought our idea to life, converting a makeshift image we'd creating into a fun, rubber key chain that's still a fan favorite when we're tabling at events. We loved working with Eric -- fast, friendly, reliable service. We highly recommend the company for your one-of-a-kind, set your company apart swag.
By Sara
They understood how much my project meant to me. They took my vision and brought it to life beautifully!
By Sharon
Communication was good throughout but it took a while to hear back after a response and the estimated completion time was not accurate.
By Luke H.
Fast service, great quality.
By customer