Monport LaserReviews of monportlaser.com

300 LENORA ST #878, SEATTLE, Washington

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The Fair Hearing score

4.0/ 5

Great

360 reviews

Monport Laser4.0Great

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About Monport Laser

Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.

Monport Laser (monportlaser.com) has 360 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: monportlaser.com
Website: monportlaser.com
Category: Art & Handicraft
Location: SEATTLE, Washington
Listed on The Fair Hearing: 2026

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Oct 21, 2024

Terrible Customer Service after purchase

I bought a 100w fiber engraver from Monport based on their so called reviews since everything I was reading was positive. Of course I never checked to see how customer support was after the fact thinking if someone spends 6k on a piece of hardware that the company would respect them enough to take care of them. First thing that went wrong. I ordered a package deal that was supposed to come with 3 accessories for free (Lightburn, a Rotary, and an enclosure). When I purchased it the rep that I was talking to told me that the enclosure was out of stock and that it would ship by the end of the month which was fine. When i got the machine it didn't have the rotary with it either. I asked the rep about it and she was going to look into it to see if I was supposed to get one (which the only package you could get came with it so not sure what she was going to look at). She never got back with me with shipping information or even a decent answer so I asked about it and the enclosure again. Well this time she tells me that the enclosure is expected to be in stock in 6 weeks instead of the 2 weeks they told me when I purchased it. She claimed she would get me tracking for the rotary, but i still have not received any tracking information. Next issue I had was the main purpose of getting a fiber engraver was to be able to cut coins (I do 3D printed items and I wanted to add coins to different things I can sell). I watched a ton of Youtube videos about how 100 watt machine should be able to do this in under an hour which would be fine with me. First one I tried to cut with settings someone posted online was at 65% after 5 hours. At that rate it would have finished at the 8 to 9 hour mark. At that point I started trying to get support involved thinking it is either a setting in lightburn or something wrong with the machine. I have yet to receive any response or help at all for this issue. The 3rd thing that was wrong is the engraver comes with 2 screws to keep the base stable. The packaging had 1 screw so I asked them to send me a replacement. The first response was to check the foam which of course I had already done, but I went ahead and checked it again. The sales rep said if i didn't find it they would be happy to send me a replacement. Well when i get a response back today they basically told me to go to a hardware store and purchase a replacement since they wouldn't be sending it to me. Kind of sad that you spend that much money on an item and they tell you to go take care of it yourself. And the last issue so far that I have had was the fact that the autofocus stopped working the 2nd day I had the engraver. Not even going to try and troubleshoot that one with them since they won't respond to my other issues. I have now just asked for a refund and a way to ship it back to them, but of course I have to pay the 15% restocking fee and the shipping so I will be out at least 1k which is not how a company should treat their customers. Since I have read reviews of people not getting anything from them after asking for a refund I am just going to jump the gun and write a review here and provide my order number so I can at least get this taken care of. Order number: 9968

By KYLE

Response from Monport Laser· Oct 30, 2024

We apologize that our service did not meet your expectations, and we appreciate you taking the time to share your feedback. Your experience is important to us, and we’re committed to improving our service quality. Regarding your order, a return label has been sent to you. Once we receive the machine, we’ll process your refund, which should be completed within a few days. We thank you for your patience and the opportunity to make this right.