Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
360 reviews
Monport LaserSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monportlaser is an online store dedicated to selling laser engraving machines and accessories. Our founding principle is to ignite and inspire creativity, allowing individuals to transform their innovative ideas into tangible realities. Through our laser engraving machines, many people have discovered new avenues of expression and even created new livelihoods.Our commitment to quality is unwavering, and we continually research and upgrade our products to provide affordable, high-quality laser engraving machines and accessories. Plus, we have over 25 years of US-based technical support, ensuring you get expert help setting up your machine and solving any challenges you may encounter.At Monport, customer feedback is invaluable. It guides our product development, resulting in new series such as the Monport Mopa Gpro Fiber laser engraver and Mopa GA Fiber Laser.
Monport Laser (monportlaser.com) has 360 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
360 approved reviews, newest moderated first
Their support team was very helpful in resolving my issue, and they shipped the replacement part I needed quickly.
By Tyler C.
Response from Monport Laser· Jan 13, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Quick responses to emails, which for me is I email Monport in the evening and I have a response the next day, that works for me just fine. Thanks
By K.K.
Response from Monport Laser· Jan 10, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
After having a small issue with my GA100 laser not firing, I reached out to customer service for assistance. Ailyn and Drin were quick to help diagnose and provide instructions in getting everything back up and running! They also sent me a new RS232 that connected my laptop directly to my laser in order to see what was going on with the laser itself. After following the clear instructions they provided, along with their technicians advice, and clear videos, the laser was back up and running! I gave it a few days before writing a review, but the laser has been working without any issues!
By Jose B.
Response from Monport Laser· Jan 8, 2026
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Item never received! Tried to claim a refund via PayPal and all they show is a tracking list, no proof of delivery, no signature, no photo of where it was placed.
By Vee A.
Response from Monport Laser· Jan 7, 2026
We sincerely apologize for the frustration you’ve experienced. We understand how important your order is and regret that communication has not met your expectations. Please reach out to us at [[email protected]] with your order details so we can address this issue promptly. Thank you for your patience, and we truly hope to turn this experience around for you. — Monport Support Team
The machines work, but will require some tinkering and knowledge to get it to work well. You will need to do upgrades on the machine such as the air assist and exhaust. Customer support is there to help, but does take a while and on numerous occasions got my shipping info wrong.
By Trey R.
Response from Monport Laser· Jan 6, 2026
Thank you for sharing your experience. We’re glad to hear your machine is working well and that our support team was able to assist you. We apologize for the delays and errors with shipping information and understand how frustrating that can be. Your feedback about upgrades and setup is appreciated and will help us improve our instructions and support for future customers. — Monport Support Team
I am brand new to Monport and have purchased the Reno pro 65 watt CO2. I am not familiar with CO2 lasers and have struggled a bit getting started. Customer service here has been exceptional whereas when I started I wondered who I speak to. This company has been on it and I really appreciate their help.
By Mark M.
Response from Monport Laser· Dec 27, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
Great customer service before and after the sale. Great product!
By John W.
Response from Monport Laser· Dec 26, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
I’ve had my Monport Reno65 Pro for a little over a month now and absolutely love it. It was well packaged for delivery, easy to set up, and I’ve already been able to complete numerous projects with it. When I had a question about shipping, their customer support was quick to respond via email. I definitely wouldn’t hesitate to recommend Monport to my friends and family.
By Brian G.
Response from Monport Laser· Dec 18, 2025
We're glad that you liked our machine and our service. If you have any problems with your laser in the future, please don't hesitate to reach out to us. Happy engraving! — Monport Support Team
