Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
466 reviews
MoneypennySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients,
Moneypenny (moneypenny.com) has 466 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
466 approved reviews, newest moderated first
Provided everything I was looking for and then some in a virtual receptionist company! Great personnel to work with and were right there to answer all my questions and provide excellent service when needed! Highly recommend!
By Ron P.
Response from Moneypenny· May 19, 2020
Thank you for selecting VoiceNation for a live-answering service! We are excited to hear that our support team has exceeded your expectations! Thank you for your 5-star review:)
Very courteous staff. When an issue arose, they handled it right away and that allowed me to get back to business.
By Nikki
Response from Moneypenny· May 12, 2020
Thanks for your feedback, Nikki! We are delighted to see you are happy with your live answering service! If you ever need anything please be sure to let us know:)
Recently signed-up for the service and excellent service so far. I am glad that I moved from my previous provider (Davinci).
By customer
Response from Moneypenny· Apr 28, 2020
Thank you for your 5-star review! We really appreciate you taking the time to let us know how much you enjoying the service.
VN's onboarding team (Kristi and Emily) answered all of my questions and set everything up promptly and to our exact specifications. Thanks!
By Ansh
Response from Moneypenny· Apr 16, 2020
Thank you so much for your review, Ansh! We are excited to hear that our amazing sales and support team has exceeded your expectations!
Excellent people...exactly what my business needed.
By customer
Response from Moneypenny· Apr 15, 2020
Thank you so much for your review! We’re so happy we are a great fit for your business!
I have received timely and detailed messages. I couldn’t operate my law practice without this service.
By Lloyd S.
Response from Moneypenny· Apr 13, 2020
Thank you so much for your review, Lloyd! We love hearing great feedback, and we’re so happy we’re helping your law firm!
GREAT SERVICE I called and was set up in 15 minutes. Very good value.
By J M.
Response from Moneypenny· Apr 3, 2020
Thanks for the 5-star! We are thrilled to see you are happy with the service! If you ever need anything please be sure to let us know.
Customer service is there to help. They were able to correct the issue with my account in a very short amount of time. The packages are a bit pricey for the amount of minutes offered each month.
By GHTC
Response from Moneypenny· Mar 25, 2020
We are excited to hear that our amazing sales and support team has exceeded your expectations! Thank you for the 5-star!
