Momentum SolarReviews of momentumsolar.com

Solar + battery system (Enphase) installed with a 35A backfeed breaker serving a 10kWh battery and 10 microinverters. The breaker trips repeatedly whenever the battery is active, cutting power to the whole system. When I contacted customer service about it, I was told I had to independently source and submit 3 contractor quotes before Momentum would even consider a warranty determination — instead of sending their own technician to diagnose a fault in equipment they installed. No resolution offered so far, and support is difficult to reach beyond email. Filed with BBB as well.

Worst experience ever, I am paying to Duke Energy every month 4oo dollars plus 233.00 dollars to momentum, I don't recommend this company to nobody. I having calling customer service and they said that my production is good that solar panel doesn"t have any issue. But think about it 400 plus 233 that's a lot amount. Don't go with this company.

THEY SOLICIT WITHOUT A PERMIT. ASK TO SEE THEIR PERMIT. IF THEY CAN'T SHOW YOU ONE CONTACT YOUR LOCAL POLICE DEPARTMENT!

RUN! do't use this company We are STILL waiting to get u p and running even though we've been installed since April. They did not schedule inspections without us getting on them to do so. The town told me that they had not contacted them. They claim that they were waiting for the town to get back to them, but Momentum never called to schedule. Not one, but 2X It's now the middle of July and we are still waiting and Momentum has yet to schedule a new inspection after one seemingly failed. So, yet again, I had to call and get the ball rolling. Not sure if I can have the panels removed and try with another company. Feel like they breached the contract with us

Sales person came into my house and started an argument with me because i didnt want to unfreeze my credit right there in front of him, had to remove him from the house.

I just want to take a moment to really appreciate Momentum Solar and the experience they’ve provided. From the very beginning, everything was explained with so much confidence and clarity. I was told my electricity bill would decrease this month, which of course sounded like a great step forward. And in a way, I have to give them credit — the result was definitely memorable. Instead of the expected decrease, my bill went up by 80 Dollars. It’s honestly impressive how they’ve managed to turn something as routine as an energy bill into a surprising and unforgettable moment. What I admire most is the consistency. The expectations were set high, and while the outcome didn’t exactly match what was described, it certainly stood out. Not every company can deliver an experience that makes you stop, look twice at your bill, and really reflect on what you were told versus what actually happened. Overall, I truly appreciate the unique experience Momentum Solar provides. If you’re looking for a company that keeps things interesting and ensures your monthly bills are anything but predictable, they definitely know how to deliver.

nothing but false promises and liars at this company. I've been done for six months and been working for the last three months and not received one phone call even though they said they're gonna call including the manager, including the owner of the company has been emailed several times on LinkedIn. I would fire every employee there. They're all pieces of crap. . My panel has been down 3 months . No one ever calls. You. They do nothing But liars awayThis company is an absolute joke. Follow up. I had a call from a manager stating that she has a high-level meeting on Friday and she'll contact me on Monday with some answers and guess what no call back it's Tuesday. Still waiting for a call over a month now to schedule an appointment for service , this company should be shut down for lack of service. It has been over a month, and I still haven't received a single phone call to even schedule an appointment to repair my solar system. I have used the chat system four separate times, and each time the chat conveniently disconnects after I'm told, "We'll get back to you." No one ever does. I've called repeatedly and left multiple voicemails--no calls back. The level of unresponsiveness is unbelievable. Once you sign the contract, customer service completely disappears. At this point, I'm being forced to consider legal action, including consulting an attorney to recover lost revenue due to my system being down for an extended period with no service or communication. I even tried escalating the issue by emailing the CFO, Arthur Souitzidis, hoping someone in leadership would respond. Once again--no response. There is no way to speak to a live person. You can email, leave voicemails, or get stuck in endless chat loops, but you cannot actually get help. This company is entirely non-responsive and should not be allowed to operate this way. I strongly recommend staying far away from this company. I am beyond frustrated. I have called four times and was told it would take 10-14 days just to schedule an appointment. I am now sitting at 3.5 weeks with not a single callback. I have opened four separate chat sessions. Each time, I asked for a supervisor or manager's phone number, and every single time the chat mysteriously disconnected immediately after that request. This company is completely non-responsive and clearly does not care about customers once the contract is signed. Before signing up, they hounded me nonstop--calls, messages, knocking on my door. Once I became a customer, service completely disappeared. After leaving a negative review, they asked me to email them--which I have now done twice--and still no response. This is, without question, the worst customer service experience I have had with any company in decades. I strongly recommend NOT using Momentum Solar. Once they have your business, getting service is nearly impossible. I've had nothing but frustration with Momentum Solar. My system has had a service issue for over six months, so I finally called to get help. I was told it would take 10-14 days just to get a service appointment, and that someone would call me back. That timeframe has now passed, and no one has called. Reaching a live agent is extremely difficult, and when you do, there is no urgency or follow-through. It's ironic how aggressive they were when trying to get me to sign up, but once you need support, you're essentially ghosted. If you're considering solar, I strongly recommend choosing another company with better customer service and accountability. I would highly discourage using Momentum Solar. I am currently experiencing a production issue where 16 solar panels are not reporting or working, and getting support has been extremely frustrating. There is no way to contact a live person directly. Instead, you are forced into an endless loop of online chats and automated responses. When I finally did reach someone, I was told their process takes 10-14 days before a service technician will even call, let alone come out to diagnose the issue. That is completely unacceptable for an active production problem. This was by far the worst customer service experience I've ever had. There is no reason a company of this size cannot make or schedule a service call the same day for a system that is clearly not functioning properly. I highly recommend staying away from Momentum Solar if you value responsiveness, accountability, and reliable service. John Christner

Momentum Solar is an absolute disgrace of a company. Hiring them was the biggest mistake I’ve ever made. They are liars, scammers, and completely incompetent. They damaged my trust, wasted my time, and treated me like I don’t matter at all. Their so-called “customer service” is nothing but excuses, empty promises, and a complete lack of accountability. Once they get your money, you’re on your own. This company should be ashamed of how they operate. I wouldn’t recommend them to my worst enemy. If you value your home, your sanity, and your wallet—stay far, FAR away from Momentum Solar. They are a nightmare, plain and simple.