MOMAXReviews of momax.net

Unfortunately my package was broken into and my travel adapter from Momax was stolen whilst in transit. However the customer service from Momax was great! They helped process the issue and I ended up getting a refund for the item that was stolen. Unfortunately wasn’t able to test out the product and was really looking forward to getting my hands on.

Worst customer service ever. They do not cover return shipping cost. The return shipping cost is nearly same as the item price plus they add 15% restock fee for all returns. Stupid company.

I purchased a “1 World 4 Port GaN Travel Charger 170W” from Momax.net in July 2025. The charger stopped working within a year. I contacted support multiple times via email and WhatsApp, provided photos and my receipt, but received no meaningful response. Follow-ups are ignored, and the automated messages don’t lead to any resolution. I would caution potential buyers: while the product may seem good, customer service for defective items is extremely poor, and getting a replacement or repair appears unlikely.

I bought a smart watch Momax. It arrived totally glitchy. I contacted customer service and we chatted briefly on whatsapp. They said I could return the watch but they would not pay for return delivery and they would also charge a restocking fee of 15%. I mentioned this was ILLEGAL in Australia and they have refused to speak to me since. I have tried to communcate again on whatsapp, email and phone and they keep ignoring me. They have ghosted me and won't even tell me an address to send the watch to, so they wont even process my refund. STAY AWAY FROM THIS COMPANY.

I purchased a charger which worked great for about 10 months. Its charging became intermittent so I contacted Momax for an exchange under their warranty. They asked for further information which I had largely already provided so I provided again. Despite writing via email and calling the Hong Kong number given by the agents email signature they have stopped responding. Sad as the products seem good otherwise. Just don't expect any help if they go wrong.

I purchased a momax magsafe powerbank on bestbuy. Although the build quality and material is good, the charging performance falls short. My iPhone showed it was a slow charger, the battery bank and phone gets uncomfortably hot, and the magnet isn't all that strong (this is without using a phone case too). This isn't what I'm mainly here to write about... I return the product the next day and gave a week after delivery to wait for my refund. Bestbuy says it should take 2 business days to see outcome after delivery. I had to take the initiative to message this non proactive vendor about the refund. In the end I dispute it with paypal.

Purchased a power bank (Q.MAG X1) from them that is supposed to be Qi2 certified. The power bank does not charge my phone. I have tried other Qi2 power banks and they charge my phone. Tried 3 times to contact them via their support-form on momax.net but did not get an answer. Sent mail telling them that I will dispute the purchase with my bank. After that they sent a reply asking for more information, which I provided promptly. Now they are silent again. Bad products and bad customer support.

Shoddy products. 200£ fan didnt last long.