Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
584 reviews
MokwheelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Mokwheel Visit our Website Press & Reviews Mega Deals Test Ride Program Contact Us Why Mokwheel? Freedom · Exploration · Endless Energy · Breaking Boundaries World's First Power Station E-bike thatintegrates an inverter and solar panel.Rewrite the way you power outdoors.
Mokwheel (mokwheel.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
584 approved reviews, newest moderated first
Fast shipping, bikes were well protected , easy to put together, they gave extra parts and tools needed to put bikes together, bikes seem high quality. Wish I saw the part to add another battery for 199. Although battery last a long time it would be nice to have an extra battery at the discounted price. Wish odometer would keep track of total miles after I reset for each ride. Purchased Tor plus and Mesa ST Plus
By jeffrey J.
Ordered a handlebar spacer ring set, they never sent it but charged me anyway. (Ironically, an additional $10 shipping fee) total waste of money. EDIT: Rating updated. Is now showing up on fedex tracking. "No tracking information available" is what was showing even several days after tracking number was sent, so pretty sure it was a fedex issue, not Mokwheel"
By Rob H.
Response from Mokwheel· Sep 1, 2025
Hello Rob, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any misunderstanding this may have caused. We have reviewed your order details and confirmed that your handlebar spacer set was shipped on August 25th, meeting our standard of dispatch within two business days. It is currently in transit. Regarding shipping charges, we wish to clarify that all applicable fees (including additional shipping costs) are clearly stated in our official shipping policy. We understand this may have caused confusion and sincerely appreciate your feedback. We will continue to monitor your package's status and are ready to provide the latest logistics updates at any time. Should you require further assistance, please do not hesitate to contact us. Thank you once again for your patience and understanding. Best regards, Mokwheel
Netzteil defekt kurz gemailt und 2Tage später habe ich ein neues Gerät erhalten Top*****
By Klaus B.
I bought the bike for the range of 60-80 miles but with using it for three month i get about 35 miles per charge. very disappointing....i use peddle assist 1 and i get such poor mileage....I communicated with Mok about getting another battery for 199 but they want to charge me all most 600 for a spare battier....not good business.... you do have range 60-80 miles ...not 30 - 80 miles. had i know this was the real range i wolud have NEVER bought the small range bike....
By Dave
Response from Mokwheel· Aug 25, 2025
Hello Dave, Thank you for sharing your feedback with us. We are very sorry to hear that your experience with the bike's range has not met your expectations. Actual riding range can be influenced by various factors, including terrain, rider weight, riding speed, weather conditions, and pedal assist level. Even when using PAS 1 mode, these factors may still significantly impact battery consumption. However, we sincerely apologize for the significant discrepancy between your current riding results and your expectations. Regarding the battery promotion, it is currently only available when purchasing an electric bicycle, and we have clearly noted this in the promotion details. We sincerely apologize for any inconvenience this may have caused you. Once again, we sincerely apologize for any inconvenience this incident may have caused you. Your satisfaction is of utmost importance to us, and we will do our utmost to provide you with support. Best regards, Mokwheel
Unfortunately, my bike randomly stopped working entirely, wouldn't even turn on. However, after contacting customer support they immediately shipped out all the necessary replacement parts and I got my bike back up and running. They didn't waste any time they got right to the issue at hand and took care of me. Fantastic customer service!
By Michael S.
I was not compensated for this review. After logging over 700 miles on my Mokwheel bike, I can confidently say it delivers excellent performance. The pedal assist features makes commuting and daily rides smooth and enjoyable. The battery holds a strong charge. Customer service was prompt and efficient when I needed a rear view mirror replacement. While the frame is a bit heavy, the bike’s overall quality, reliability, and comfort make it a standout choice. I highly recommend it.
By Consumer
Had an issue with the controller and Mokwheel sent a replacement very quickly. Easy to replace and back on the road. Special thanks to Isaiah and Chad.
By James J.
Been waiting since June 2 (is now August 11) for a replacement display. Bike is inoperable and the company apparently has no control over the availability of parts.
By JGH
Response from Mokwheel· Aug 12, 2025
Hello, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience and frustration caused by the delay in screen replacement since June 2. We fully understand the inconvenience this has caused you. Regarding the shipping issue with your display screen, we recommend that you contact our customer service team directly. They will be more than happy to assist you. We assure you that we will resolve the issue you are currently facing and ensure that your electric bicycle can get back on the road. Best regards, Mokwheel
