Responded to questions on products…
Responded to questions on products promptly. Product is very detailed but West Malling Station instructions could be better. Some modelling experience is required for this item
By BT
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
146 reviews
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Modelux design and manufacture scale models of real buildings and infrastructure aimed at model makers, architects and the model railway community. Modelux models are distinct by the reality of their appearance. Depths and colours are highly realistic, and Modelux have developed unique manufacturing techniques which cannot be rivalled.
Modelux (modelux.store) has 146 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
146 approved reviews, newest moderated first
Responded to questions on products promptly. Product is very detailed but West Malling Station instructions could be better. Some modelling experience is required for this item
By BT
Excellent service every time i use modelux. I have nothing but praise. Beautiful models,Highly recommend.
By Mr T.
You're models are fabulous but navigating round the web site is tricky as I found items I wanted to look at I could not find. Also, there's no way of contacting you to ask a question. I do want to buy more from you but find it frustrating finding items.
By Mr A L.
Great model delivered promptly.
By ANDY
Very good quality service product brilliant
By Mr Martin B.
Excellent easy to make models, well presented, good detailing.
By Brian W.
The kit I ordered was not delivered in the time stated (48h post, 3-5 working days, 14 days passed since order), and no response to email enquiry for 24 hours. Edit: Toby replied to second email. Replacement received, with thanks.
By MSJB
Response from Modelux· Sep 15, 2023
Sorry for this - it looks like the emails you sent were filtered out somewhere - we have now resolved the issue and the kit has been resent and tracking applied...
The order was placed on the 26th August, I’m still waiting on the order to arrive 4th September. No replies to any emails that have been sent. This may change after I receive the order.
By David G.