Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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393 reviews
Modani FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.It's all about #howYouModani; we merely handle the rest.
Modani Furniture (modani.com) has 393 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 129 reviews with 1 star · Clear filters
Purchased a white Empire Sofa approx. $4200 and wornn after 3 years. They will not stand by their leather because it is junk. I tried to get it repaired and no one can repair it. It is only in the area that I sit on. No where else. I supposed it is just a show sofa not a sit on sofa? Ginny was rude with a dont give a DARN attitude. Guess they get these call every day.
By L. L.
I ordered an Modavi bed and it came with a floating slats. I reported this, and they sent out someone to fix it. The technician inspected and said he cannot fix it. Now when I am trying to return the bed they refuse to take it back and are asking for return fee and restocking fee which will total to almost half the price of bed. They are making me pay for a defective item.
By NKM
I had the worst experience ever buying a king size bed from this company. I bought the Movido bed, a few days later I decided to return it after a close inspection at their Tampa store. I bought the bed for around $1,800, after a close inspection at their store, it was worth $600 tops. It's the "cheapest expensive bed" I've ever seen. The slats were so thin (not real wood), it felt like it will break when I just pressed it. The bad itself was extremely unstable and wobbly. It was quivering when I sat on it (I weigh 200 lbs), and already squealing. This is a brand new bed in the showroom! The build quality was so bad it was laughable. And this is not even the worst part! The return experience was even worse. I paid for the bed in full, then cancelled barely 3 days after, the bed hadn't yet been delivered to me. But they charged me $129 for cancellation. Their customer service is a 0 stars. It was so bad I couldn't believe it. It's been a terrible experience with this company and if you are reading this review, do yourself a favor and look elsewhere.
By Franklin B.
Modani hid the fact that the couch we ordered was on backorder until days after purchase. They tried to remedy this only with the offer of a different couch, which was quite literally ugly. I tried to leave a review warning other customers of this scam, however their website moderates reviews so I am sure it will never be seen.
By EJ
One of the doorpanels of the closet I ordered was crooked. For the past 4 weeks I have been trying to contact them. Phone is not answered, whatsapp help does not respond, e-mails are not answered. If you have a problem with their products, you are on your own. I would highly recommend to stay away from this company! Edit: one month after order, still not able to contact anyone at Modani!
By Erik J.
I’m an interior decorator and designer. I bought a dining room table 2 months ago for $3000. They came and installed it and it was working. The first time I tried to use it myself the mechanical mechanism did not work with the remote control or manually. It was stuck half open I called them for service. They said that their policies only seven days for warranty. They were very rude and short with me and they refused to send anyone to repair it although I offered to pay for a service charge. Now I have a table , that doesn’t work and it’s mainly to the junkyard. I will never buy or recommend to any of my clients Modani furniture no matter which state my clients are in.
By Maha J.
KOOP HIER NIETS! Tijd geleden een bestelling gedaan maar het product kwam maar niet binnen. Bestelling geannuleerd echter al wel betaald. Ze reageren nergens op. Ze zijn telefonisch niet te bereiken en ook reageren ze niet op de mailtjes/appjes. Ze willen het geld niet terug geven. Gaat om 600 euro. Het zijn echt oplichters. Heb het idee dat ze bepaalde slechte reviews ook verwijderen. Ik heb het idee dat ze financieel in zwaar weer zitten want ze doen geen terugbetalingen meer
By Juliette
Warning! Do Not Buy Modani OUTDOOR FURNITURE (especially if you live in Florida) . Delivered last week. Wood stain washed out from golden brown to light bleached look, and that has stained cushions, wood discolored with stains, Cushions hold water like a sponge. We have purchased many many thousands of interior furniture . When I called customer service they informed me you have to cover all the outdoor furniture until use (seriously!!, no one ever mentioned or I wouldn't have bought it) . Its 1 week old!! I was then told I can "sand" my brand new furniture down and re-stain it/waterproof it and it should be fine. Or pay a 35% restocking fee. Ridiculous. They lost a good customer over this. I will be canceling the other 3k in orders I have with them . Don't sell something you know wont last in Florida climate not tell the customer a critical item that its cant take water or the outdoor climate we live in.
By MG R.
